Golf Guest Services (Part-Time)

Oki Golf • Redmond, WA

23h

About The Position

As a member of the Guest Service Team at The Golf Club at Redmond Ridge, the Golf Guest Services professional helps provide exceptional, first-class service and a positive first impression of the golf course. The role supports a functional course by assisting guests, cleaning golf carts, and completing other assigned tasks. Guest service assignments may include Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, and Player Assistant.

The position requires proactive, courteous guest engagement; maintaining a clean and orderly environment and a uniformed appearance; staying informed about daily events and course operations; communicating operational information to teammates and supervisors; and recommending additional items available for purchase. This is a part-time role with an offered rate of $20.82 per hour and eligibility for overtime. Oki Golf provides benefits for all team members, with additional benefits available to full-time team members who regularly work at least 35 hours per week.

Requirements

• Ability to work well under pressure while balancing multiple priorities and assignments.
• Strong service orientation and willingness to engage with guests.
• Initiative and sound judgment to think, work, and make decisions to resolve guest concerns.
• Comfort working in a fast-paced environment where continuous improvement is expected.
• Consistently meet high work standards, with attention to detail, accuracy, and timeliness.
• High school diploma or G.E.D., or two years of experience in a similar customer service environment.
• Ability to respond to common inquiries or complaints from guests, team members, or supervisors.
• Ability to legibly write guest names and type them on a keyboard.
• Ability to define problems, collect data, establish facts, and draw valid conclusions about a course of action.
• Ability to lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination consistently.
• Ability to lift 50 pounds occasionally.
• Ability to stand for up to four hours.
• Ability to work weekends and holidays, mornings, and evenings as business demands.

Responsibilities

• Provide exceptional service in guest service assignments, including Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, and Player Assistant.
• Initiate contact with guests within 15 feet, welcome them, and proactively anticipate and assist with their needs.
• Maintain a clean, orderly appearance and wear the required uniform at the start of each shift.
• Help maintain a clean environment by picking up visible trash and eliminating clutter.
• Maintain knowledge of daily events, frequently asked questions, hours of operation, pace of play, and group event details.
• Communicate pertinent information about daily operations to team members and supervisory staff.
• Recommend and promote additional items available for purchase when opportunities arise.
• Clean golf carts and complete other tasks as assigned.

Benefits

• Golf benefits, including free play, guest passes, and visits to all eight Oki courses.
• 50% discount on shift meals.
• 25% discount for the team member and up to four guests, excluding alcoholic beverages.
• Flexible work environment.
• 401(k) with company match.
• Paid sick time.
• Participation in the Team Member Referral Program.
• For full-time team members regularly working 35 or more hours per week: medical, dental, vision, and telehealth coverage; FSA options; company-paid life insurance and long-term disability; paid vacation; and holiday pay.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED