Golf Guest Services (Part-Time)

Oki Golf•Redmond, WA

1d•$21 - $21

About The Position

As a member of the Guest Service Team at The Golf Club at Redmond Ridge, the Golf Guest Services team member provides exceptional, first-class service to guests and helps establish a positive first impression of the golf course. The role also contributes to maintaining a functional course through guest assistance, golf cart cleaning, and other assigned tasks. Guest Service professionals may work as an Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, or Player Assistant. The position requires proactive guest engagement, awareness of guest needs, and effective communication with team members and supervisory staff about daily operations. Team members help maintain clean and orderly guest areas, stay informed about course events and operations, and identify opportunities to recommend additional purchases.

Requirements

Ability to work well under pressure and balance multiple priorities and assignments.
Strong service focus and desire to engage with guests.
Demonstrated initiative and ability to think, work, and make sound decisions to resolve guest concerns.
Comfort working in a fast-paced environment where continuous improvement is expected.
Ability to consistently meet high work standards, with attention to detail, accuracy, and timeliness.
High school diploma or G.E.D., or two years of experience in a similar customer service environment.
Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
Ability to legibly write guest names and type them on a keyboard.
Ability to define problems, collect data, establish facts, and draw valid conclusions about an appropriate course of action.
Ability to lift 50 pounds occasionally and stand for up to four hours.
Ability to work weekends and holidays, mornings, and evenings as business demands.

Responsibilities

Provide exceptional guest service in roles including Equipment Drop Attendant, Equipment Runner, Practice Facility Host, First Tee Host, and Player Assistant.
Initiate contact with guests within 15 feet with a welcoming greeting and willingness to assist.
Anticipate guest needs, engage at an appropriate level, and prioritize the guest.
Maintain a clean and orderly appearance and wear the required uniform at the start of each shift.
Help maintain a clean environment by picking up visible trash and eliminating clutter.
Maintain knowledge of daily events, frequently asked questions, hours of operation, pace of play, and group event details.
Communicate pertinent information about daily operations to team members and supervisory staff.
Upsell by informing guests of additional items available for purchase and providing personal recommendations.
Perform other tasks as assigned.

Benefits

Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
50% discount on shift meals.
25% discount for the employee and up to four guests, excluding alcoholic beverages.
Flexible work environment.
401(k) with company match.
Paid sick time.
Team Member Referral Program participation.
Full-time team members regularly working 35 or more hours per week are eligible for medical, dental, vision, and telehealth coverage.
Full-time team members have access to FSA options.
Company-paid life insurance and long-term disability for full-time team members.
Paid vacation for full-time team members.
Holiday pay for full-time team members.