Golf Experience Manager

Five Iron Golf NYC LLC•New York, NY

16h•$55,000 - $85,000•Onsite

About The Position

The Golf Experience Manager leads the Golf Experience Team and guides guests through their Five Iron Golf experience, with a focus on guest satisfaction and engagement. The role combines hospitality, golf simulator expertise, sales, leagues and tournaments, community relationship-building, and administrative customer service. The manager works collaboratively with the team to meet business goals and helps ensure guests enjoy their time at Five Iron Golf. The position requires working in the venue, including evenings, weekends, and holidays. It also involves following food-handling, alcohol-service, and cleanliness requirements; verifying guests’ legal drinking age; and assisting with closing duties as needed.

Requirements

Strong leadership ability and willingness to lead by example.
Exemplary communication, time management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on your feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to be present in the venue on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain proper licensing and certifications for the location.

Responsibilities

Lead and manage associates to deliver an exceptional guest experience, including pre-visit communications, onsite interactions, and post-visit follow-ups.
Maintain comprehensive knowledge of products and services, including golf technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings, and use that knowledge to sell and cross-sell.
Serve as the in-house expert on golf simulator technology and connect guests with related offerings such as leagues, memberships, swing evaluations, and club fittings.
Oversee sales, execution, and management of seasonal leagues and one-off tournaments.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Handle administrative tasks related to sales transactions and customer service inquiries.
Collaborate with team members to align efforts and achieve business goals.
Take ownership of guest enjoyment and fun, ensuring guest satisfaction and engagement.
Follow health and safety regulations for food handling, alcohol service, and cleanliness.
Verify guests’ legal drinking age.
Assist with closing duties as needed.