Golf Experience Lead

Five Iron Golf Las Vegas LLC•Austin, TX

About The Position

The Golf Experience Lead leads the Golf Experience Team in guiding guests through their Five Iron Golf experience and ensuring guest satisfaction and engagement. The role combines hospitality, golf simulator expertise, sales, and team leadership. The Lead oversees guest communications and interactions before, during, and after visits; builds knowledge of golf and food and beverage offerings; and helps guests discover relevant services such as leagues, memberships, lessons, swing evaluations, and club fittings. The role also oversees Five Iron Golf leagues and tournaments, builds community relationships, handles sales and customer-service administration, and supports venue operations, including health and safety practices and closing duties. The position requires availability on evenings, weekends, and holidays and the ability to work in a fast-paced, team-oriented environment.

Requirements

Strong leadership ability and willingness to lead by example.
Exemplary communication, time-management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on your feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to work in the venue on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain proper licensing and certifications for the location.

Responsibilities

Lead the Golf Experience Team and manage through associates to deliver an exceptional guest experience.
Oversee pre-visit communications, onsite interactions, and post-visit follow-ups.
Develop and maintain comprehensive knowledge of products and services, including golf technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings.
Use product knowledge to sell and cross-sell the venue’s offerings.
Serve as the in-house expert on golf simulator technology and help guests get the best possible experience.
Connect guests with leagues, memberships, swing evaluations, and club fittings.
Oversee the sales, execution, and management of seasonal leagues and one-off tournaments.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Handle administrative tasks related to sales transactions and customer-service inquiries.
Collaborate with team members to align efforts and achieve business goals.
Take ownership of guest enjoyment, satisfaction, and engagement.
Follow health and safety regulations for food handling, alcohol service, and cleanliness.
Verify guests’ legal drinking age.
Assist with closing duties as needed.