Golf and Tour Operations Coordinator (Japanese-English Bilingual)

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Honolulu, HI

23d • $17 - $23 • Hybrid

About The Position

Tachibana Enterprises, LLC’s Operations department handles golf and tour reservations. The Golf and Tour Operations Coordinator coordinates and processes reservations, communicates with drivers, and helps ensure smooth operations. The role also assists drivers and farm-out companies with golf equipment rentals and may perform special projects or other miscellaneous duties assigned by management.

The position’s normal business hours are 10:00 a.m. to 6:00 p.m., Sunday through Saturday, including holidays as needed. Regular attendance is required, and work after normal business hours or on weekends may be required. Work takes place in an air-conditioned office and/or remotely; remote employees may be required to report to the Tachibana Enterprises office four times per week or as required. The role may be exposed to varying weather, noise, pollution, dust, fumes, and vehicle exhaust.

Requirements

• High school diploma or equivalent combination of education and experience.
• More than 1 year of experience in the travel industry or equivalent skills.
• Ability to speak, read, and write in English.
• Knowledge of the tour industry, tour movements, and arrangements.
• Understanding of Japanese culture and etiquette.
• Working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
• Ability to plan, organize, and assign driver activities.
• Accurate math skills, including use of a 10-key calculator, to compute rates, ratios, and percentages.
• Ability to multitask and resolve concerns and issues in a timely manner.
• Ability to meet the listed physical demands, including occasional pushing, pulling, lifting, and carrying items weighing less than 25 pounds.

Responsibilities

• Correspond with customer and supplier inquiries and finalize reservation and booking information.
• Communicate with the team, vendors, and other stakeholders.
• Assign vehicles to drivers and ensure vehicle movements run smoothly.
• Communicate with drivers to update movements when necessary.
• Assist drivers and farm-out companies with golf equipment rental.
• Perform special projects and other miscellaneous duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED