(USA) GM Coach
About The Position
The GM Coach leads and develops teams and oversees operations, customer service, sales, and financial performance within a designated store area. The role teaches, trains, and listens to associates; tours stores and provides feedback; communicates store operations and company direction; and leads change by setting clear expectations and guiding teams in implementing business solutions. The GM Coach models Walmart's One Best Way service model and supports customer service initiatives, resolves customer needs and issues, and develops action plans to address deficiencies and improve the customer experience. The role reviews profit and loss statements, assists with budgeting and forecasting, controls expenses, oversees merchandise presentation, seasonal transitions, inventory flow, and operational processes, and works to reduce shrink and meet sales and profit goals. The position hires, trains, mentors, recognizes, and supervises associates; assigns duties and sets expectations; promotes a sense of belonging; and develops talent to meet staffing and business needs. It coordinates job-related activities, maintains stakeholder relationships, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The GM Coach also ensures compliance with company policies and procedures and supports Walmart's mission, values, ethics, and integrity standards. The role is expected to respect individuals, act with integrity, serve customers and members, and strive for excellence. This includes building collaborative, high-performing teams; communicating effectively; making data-informed decisions; supporting Walmart's goal of becoming a regenerative company; and encouraging continuous improvement and the adoption of new technologies and skills.
Requirements
- Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete the firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.
Responsibilities
- Teach, train, listen to, and develop associates; tour stores and provide feedback.
- Communicate store operations, business initiatives, merchandising, company direction, goals, and expectations to associates.
- Lead company change efforts and guide teams in implementing business solutions.
- Model customer service standards and the One Best Way service model.
- Support customer service initiatives, resolve customer needs and complaints, and implement action plans to improve customer experience.
- Review profit and loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, recognize, and supervise associates; assign duties and set clear expectations.
- Promote a belonging mindset, communicate expectations consistently, and recruit and develop qualified associates.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
- Set and communicate goals, build accountability, measure progress, and identify and address improvement opportunities.
- Ensure compliance with company policies and procedures and support the company's mission, values, standards of ethics, and integrity.
- Promote collaboration, continuous learning, data-informed decision-making, and the adoption of new technologies and skills.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U paid education benefit, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
