(USA) GM Coach

Walmart•North Myrtle Beach, SC

11d•$65,000 - $100,000•Onsite

About The Position

The GM Coach leads and develops teams while overseeing store operations in the designated business area. The role teaches, trains, listens to associates, tours stores, provides feedback, and communicates business initiatives, merchandising, and company direction. It also leads change efforts and sets clear expectations to help teams implement business solutions and meet objectives. The GM Coach models exceptional customer service and supports customer-service initiatives. The role resolves customer needs, complaints, and issues; develops action plans to correct deficiencies; and leads process improvements to maintain a high-quality customer experience. It also drives financial performance and sales by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and addressing shrink. The position supervises, hires, trains, mentors, recognizes, and develops associates; assigns duties; sets expectations; and helps recruit and develop qualified associates. It coordinates work with key stakeholders, tracks progress toward goals, identifies improvement opportunities, and promotes continuous learning. The GM Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. The role is expected to demonstrate Walmart’s leadership behaviors: respect individuals, build collaborative and high-performing teams, act with integrity, serve customers and members, and strive for excellence through learning, resilience, and continuous improvement. The position is based at the Walmart location at 550 Highway 17 N, North Myrtle Beach, South Carolina. The stated annual salary range is $65,000–$100,000, with additional performance-based compensation and possible location- or complexity-based differentials.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and provide feedback to associates through store tours, active listening, and effective communication about store operations, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance to implement business solutions and achieve business objectives.
Model exceptional customer service and support customer-service initiatives, including community outreach programs.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive sales and financial performance in the designated store area by reviewing profit-and-loss statements and supporting budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement action plans to reduce shrink and achieve sales and profit goals.
Hire, train, mentor, supervise, recognize, and develop associates; assign duties, communicate expectations, foster belonging, and help meet staffing needs.
Coordinate job-related activities and assignments; maintain stakeholder relationships, support business plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, integrity, and Open Door Policy.
Build collaborative, high-performing teams; attract and retain talent; empower and develop associates; and recognize their contributions.
Support Walmart’s goal of becoming a regenerative company through positive impact, belonging, waste elimination, and local giving.
Make data-informed decisions that serve customers and members while balancing short- and long-term priorities.
Encourage continuous improvement, adoption of new technologies and skills, learning from mistakes, and support for others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, which may be annual or quarterly.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.