(USA) GM Coach- Store 3569 Austin, TX

Walmart•Austin, TX

13d•$65,000 - $100,000•Onsite

About The Position

The GM Coach leads and develops teams, teaches and trains associates, listens actively, tours stores, and provides feedback. The role communicates and collaborates with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction, and leads change by setting clear expectations and providing guidance to implement business solutions. The GM Coach models exceptional customer service using the One Best Way (OBW) service model, supports customer-service initiatives and community outreach, resolves customer needs and complaints, and leads process improvements to provide a high-quality customer experience. The position drives financial performance and sales for the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, and overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops action plans to reduce shrink and meet sales and profit goals. The role supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and promoting a sense of belonging. It coordinates job-related activities, maintains relationships with stakeholders, supports business initiatives, sets and measures objectives, addresses improvement opportunities, and promotes adaptability and continuous learning. The GM Coach also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. Walmart describes its leadership expectations as respecting individuals, acting with integrity, serving customers and members, and striving for excellence. The position supports Walmart’s goal of becoming a regenerative company, including efforts to create belonging, eliminate waste, and participate in local giving. The position is based at the Walmart store at 12900 No. I-35 Svc Rd SB, Austin, Texas. The annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive regional pay zone or complex-structure compensation, and a state pay differential may apply.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, train, develop, and provide feedback to store associates, including through store tours and active listening.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards and support customer-service initiatives, community outreach, and the resolution of customer needs, complaints, and issues.
Develop action plans to address customer-service deficiencies and lead process improvements to maintain a high-quality customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, assign duties to, recognize, and develop associates; set expectations, promote belonging, and support staffing and company growth needs.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support initiatives, set objectives, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and Open Door Policy.
Promote teamwork, accountability, inclusion, continuous learning, and the effective adoption of new technologies and skills.
Support Walmart’s goal of becoming a regenerative company, including creating belonging, eliminating waste, and participating in local giving.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Regional Pay Zone compensation may apply to certain positions.
Complex Structure compensation may apply to certain positions.
State pay differential may apply where required.