(USA) GM Coach (Non-Complex) - WM

Walmart • Wausau, WI

2d • Onsite

About The Position

The GM Coach leads and develops teams while overseeing store operations and a designated business area. The role teaches and trains associates, provides feedback, communicates company direction and business initiatives, leads change efforts, and sets clear expectations. It models exceptional customer service, resolves customer concerns, supports community and customer-service initiatives, and leads process improvements to maintain a high-quality customer experience.

The GM Coach drives sales and financial performance by reviewing profit-and-loss statements, supporting budgeting and forecasting, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The position hires, trains, mentors, assigns duties to, recognizes, and develops associates; builds accountability; collaborates with stakeholders; and ensures compliance with company policies, procedures, values, and ethics standards.

The role is expected to demonstrate Walmart’s values: respect the individual, act with integrity, serve customers and members, and strive for excellence. This includes building belonging and high-performing teams, developing talent, making data-informed decisions, supporting continuous improvement and learning, and contributing to Walmart’s goal of becoming a regenerative company.

Requirements

• Meet one of the following minimum qualification paths: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition in states with specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, and develop associates; provide feedback and communicate store operations, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide clear expectations and guidance to implement business solutions.
• Model customer-service standards and support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
• Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, assign duties to, recognize, and develop associates; set expectations and help meet staffing needs.
• Build relationships with stakeholders, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the company’s mission, values, ethics, and Open Door Policy.
• Promote a workplace culture of belonging, collaboration, accountability, learning, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U Walmart-paid education benefit program, subject to eligibility requirements.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• Additional compensation may include Regional Pay Zone or Complex Structure pay, and a state pay differential where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree