(USA) GM Coach (Non-Complex) - WM

Walmart • Saukville, WI

2d • Onsite

About The Position

The GM Coach leads and develops teams, supports store operations, and drives financial performance and sales in the designated store area. The role teaches, trains, and mentors associates; communicates expectations and company direction; leads change efforts; and supports business initiatives, merchandising, and operational processes. It models Walmart’s customer-service standards and resolves customer needs, complaints, and issues while implementing plans to improve the customer experience.

The GM Coach reviews profit-and-loss statements, assists with budgeting and forecasting, controls expenses, monitors merchandise presentation and inventory flow, and develops plans to mitigate shrink and achieve sales and profit goals. The role hires, trains, assigns, recognizes, and develops associates, fosters belonging, and ensures staffing needs are met. It coordinates work with stakeholders, measures progress against objectives, identifies improvement opportunities, and promotes continuous learning.

The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It is expected to uphold Walmart’s stated values of Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

• One of the following: 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
• Attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, teach, train, mentor, and develop associates, providing feedback and clear expectations.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts and provide guidance to implement business solutions.
• Model customer-service standards and support customer-service initiatives, including community outreach programs.
• Resolve customer needs, complaints, and issues, and implement action plans to address deficiencies and improve customer experience.
• Drive financial performance and sales in the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, assign duties to, recognize, and develop associates; communicate expectations and support staffing needs.
• Build relationships with key stakeholders, support plans and initiatives, set objectives, measure progress, and address improvement opportunities.
• Ensure compliance with company policies and procedures and support the Open Door Policy, company values, and standards of ethics and integrity.
• Foster a workplace culture of belonging, collaboration, accountability, continuous learning, and improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Live Better U education benefit, with tuition, books, and fees paid by Walmart for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed