(USA) GM Coach (Non-Complex) - WM

Walmart • Jefferson City, MO

4d • $65,000 - $100,000 • Onsite

About The Position

The GM Coach leads and develops teams by training associates, listening actively, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction. It leads change efforts, sets clear expectations, and guides teams in implementing business solutions and achieving objectives.

The GM Coach models exceptional customer service and supports customer-service initiatives, including community outreach. The role helps resolve customer needs, complaints, and issues; addresses service deficiencies; and leads process improvements to provide a high-quality customer experience.

The role drives financial performance and sales in the designated store area by reviewing profit-and-loss statements, assisting with budgeting and forecasting, controlling expenses, and overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes. It develops action plans to mitigate shrink and achieve sales and profit goals.

The GM Coach supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and promoting a sense of belonging. The role coordinates work and relationships with key stakeholders, supports business plans and initiatives, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning.

The position ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. It promotes high-performing teams, inclusion, accountability, customer-focused decisions, continuous improvement, and Walmart’s goal of becoming a regenerative company.

Requirements

• Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
• Attend and successfully complete all job-required training and assessments.
• At facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
• At facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

• Lead, train, develop, and mentor teams and associates; listen actively, tour stores, and provide feedback.
• Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
• Lead company change efforts, set clear expectations, and guide teams in implementing business solutions and meeting objectives.
• Model customer-service standards and support customer-service and community outreach initiatives.
• Resolve customer needs, complaints, and issues; create action plans to correct service deficiencies and improve the customer experience.
• Drive sales and financial performance for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
• Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement plans to mitigate shrink and achieve sales and profit goals.
• Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and promote belonging.
• Coordinate job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, and measure progress toward goals.
• Identify improvement opportunities, encourage continuous learning, and demonstrate adaptability.
• Ensure compliance with company policies and procedures and support company values, ethics, integrity, and the Open Door Policy.
• Promote high-performing teams, inclusion, accountability, customer-focused decisions, and continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase program.
• Company-paid life insurance.
• Paid time off, including sick leave, and/or PPTO.
• Parental leave and family care leave.
• Bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit: Walmart-paid tuition, books, and fees for eligible programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
• Performance-based bonus awards, including annual or quarterly performance bonuses.
• Additional compensation may include a Regional Pay Zone differential or a Complex Structure differential, depending on position factors and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed