(USA) GM Coach
About The Position
The GM Coach leads and develops teams, supports store operations, and drives customer service and financial results for a designated store area. The role teaches, trains, and listens to associates; tours the store and provides feedback; communicates operational information, merchandising priorities, business initiatives, and company direction; and helps lead change by setting clear expectations and guiding teams in implementing business solutions. The GM Coach models exceptional customer service according to the One Best Way service model, supports customer service initiatives and community outreach, resolves customer needs and complaints, and leads process improvements to provide a high-quality customer experience. The role reviews profit-and-loss statements, supports budgeting and forecasting, controls expenses, oversees merchandise presentation and inventory flow, and implements plans to reduce shrink and meet sales and profit goals. The position hires, trains, mentors, recognizes, and supervises associates, assigns duties, communicates expectations, and fosters belonging. It coordinates work with stakeholders, supports business initiatives, sets and measures goals, addresses improvement opportunities, and encourages adaptability and continued learning. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to demonstrate Walmart’s leadership expectations: respect the individual, act with integrity, serve customers and members, and strive for excellence. Compensation includes an annual salary range of $65,000 to $100,000, with additional annual or quarterly performance bonuses and potentially other compensation based on role and location. The position is based at 541 Seaboard St, Myrtle Beach, South Carolina.
Requirements
- At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
- Must attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Responsibilities
- Lead, teach, train, and develop associates; tour stores, listen to associates, and provide feedback.
- Communicate store operations, business initiatives, merchandising, and company direction to associates at all levels.
- Set clear expectations and guide teams in implementing business solutions and company change efforts.
- Model customer service standards and support customer service and community outreach initiatives.
- Resolve customer needs, complaints, and issues, and implement action plans and process improvements to improve customer experience.
- Review profit-and-loss statements and assist with budgeting, forecasting, and expense control for the designated business area.
- Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develop and implement plans to mitigate shrink and achieve sales and profit goals.
- Hire, train, mentor, recognize, and supervise associates; assign duties and communicate expectations consistently.
- Promote belonging and develop qualified associates to meet staffing needs and support company growth.
- Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
- Establish goals and objectives, measure progress and accountability, identify improvement opportunities, and promote adaptability and continuous learning.
- Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
- Build collaborative, high-performing teams; develop talent and recognize associates’ contributions.
- Make data-informed decisions that balance short- and long-term priorities and consider customers, associates, shareholders, suppliers, business partners, and communities.
- Encourage learning, calculated risks, resilience, continuous improvement, and adoption of new technologies and skills.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
