(USA) GM Coach

Walmart•Collinsville, IL

20d•Onsite

About The Position

The GM Coach leads and develops teams in a designated store area, teaching, training, listening to associates, touring stores, and providing feedback. The role communicates and collaborates with associates at all levels on store operations, technology, business initiatives, merchandising, and company direction, and leads change efforts by setting clear expectations and guiding teams in implementing business solutions. The GM Coach models exceptional customer service by following the One Best Way service model, supporting customer-service initiatives and community outreach, resolving customer needs and complaints, correcting deficiencies, and improving processes to provide a high-quality customer experience. The role drives financial performance and sales by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. The position supervises and develops associates through hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions. It builds a workplace that supports belonging, recruits and develops talent, coordinates work with key stakeholders, measures progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The GM Coach ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is guided by Walmart’s stated values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence. Walmart lists an annual salary range of $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible location-related compensation differentials. The primary location listed is 1040 Collinsville Crossing Blvd, Collinsville, Illinois 62234-1882.

Requirements

At least 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Teach, train, and develop teams; actively listen to associates, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Lead company change efforts and provide clear expectations and guidance for implementing business solutions.
Model customer-service standards using the One Best Way service model and support customer-service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to address deficiencies and improve the customer experience.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develop and implement action plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, and supervise associates; assign duties, set expectations, recognize contributions, and promote belonging.
Recruit and develop qualified associates to meet staffing needs and support company growth.
Coordinate job-related activities and assignments, maintain stakeholder relationships, and support plans that meet customer and business needs.
Set and communicate goals and objectives, build accountability, measure progress, and identify and address improvement opportunities.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity standards.
Promote continuous learning, use of new technologies and skills, and support for associates through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible associates.
Performance-based bonus awards, including annual or quarterly bonuses.