(USA) GM Coach

Walmart•Morristown, TN

1d•Onsite

About The Position

The GM Coach leads and develops teams to achieve store operations, customer service, financial, and sales objectives. The role teaches, trains, and listens to associates; tours stores and provides feedback; communicates and collaborates with associates at all levels; and leads company change efforts by setting clear expectations and guiding teams in implementing business solutions. The GM Coach models exceptional customer service by demonstrating the One Best Way service model, supporting customer-service initiatives and community outreach, resolving customer needs and complaints, and implementing action plans to address deficiencies and improve the customer experience. The role drives financial performance in the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, overseeing merchandise presentation, seasonal transitions, inventory flow, and operational processes, and mitigating shrink to achieve sales and profit goals. The position hires, trains, mentors, recognizes, and develops associates; assigns duties and communicates expectations; promotes belonging; and develops qualified talent to meet staffing needs. It coordinates and oversees job-related activities, maintains stakeholder relationships, supports business initiatives, establishes objectives and accountability, measures results, addresses improvement opportunities, and promotes adaptability and continuous learning. The GM Coach also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role is expected to demonstrate Walmart’s leadership behaviors: respect individuals, act with integrity, serve customers and members, and strive for excellence. This includes fostering belonging, building trusting relationships, developing talent, acting transparently and accountably, making customer-focused, data-informed decisions, and driving continuous improvement and learning. The listed annual salary range is $65,000 to $100,000, with additional annual or quarterly performance bonuses. Certain positions may also include regional pay-zone or complex-structure compensation and applicable state pay differentials. The primary location listed is 475 Crockett Trace Dr, Morristown, TN 37813-1902.

Requirements

One of the following: two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising five or more direct reports, including responsibility for performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; listen actively, tour stores, provide feedback, and communicate business initiatives and company direction.
Lead company change efforts by setting clear expectations and guiding teams in implementing business solutions.
Model exceptional customer service and support customer-service initiatives, community outreach, complaint resolution, and process improvements.
Drive financial performance and sales for the designated store area by reviewing profit-and-loss statements, assisting with budgets and forecasts, and controlling expenses.
Oversee merchandise presentation, seasonal transitions, inventory flow, and operational processes; develop and implement actions to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and develop associates; assign duties, set expectations, promote belonging, and help meet staffing needs.
Coordinate and oversee job-related activities and assignments; build stakeholder relationships, support plans and initiatives, establish goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and integrity standards.
Build high-performing teams, foster inclusion and belonging, communicate effectively, and attract, retain, empower, and develop talent.
Make customer-focused, data-informed decisions; drive continuous improvement, encourage learning, and support teams through change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with eligible tuition, books, and fees paid by Walmart.
Performance-based bonus awards, including annual or quarterly performance bonuses.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.