(USA) GM Coach

Walmart•Indianapolis, IN

1d•Onsite

About The Position

The GM Coach leads and develops teams while overseeing store operations in a designated business area. The role teaches, trains, and listens to associates; tours stores and provides feedback; communicates company direction and business initiatives; leads change; and gives teams clear expectations and guidance. The GM Coach models Walmart’s customer service standards, resolves customer concerns, supports community and customer service initiatives, and leads process improvements to maintain a high-quality customer experience. The position drives financial performance and sales by reviewing profit-and-loss statements, assisting with budgets and forecasts, controlling expenses, monitoring merchandise presentation and inventory flow, and implementing plans to reduce shrink and achieve sales and profit goals. It hires, trains, mentors, recognizes, and supervises associates; assigns duties; supports staffing needs; and fosters a workplace where associates feel they belong and can develop. The GM Coach coordinates and oversees work activities, builds stakeholder relationships, tracks progress toward goals, identifies improvement opportunities, and promotes adaptability and continuous learning. The role ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and Open Door Policy. It is also expected to model Walmart’s values: Respect the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Responsibilities

Lead, teach, train, and develop associates; listen to associates, tour stores, and provide feedback.
Communicate and collaborate with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction.
Introduce and lead company change efforts, set clear expectations, and guide teams in implementing business solutions.
Model Walmart’s customer service standards and support customer service and community outreach initiatives.
Resolve customer needs, complaints, and issues; develop action plans to correct deficiencies and improve the customer experience.
Drive financial performance and sales by reviewing profit-and-loss statements and assisting with budgeting, forecasting, and expense control.
Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes; implement plans to mitigate shrink and achieve sales and profit goals.
Hire, train, mentor, recognize, and supervise associates; assign duties, communicate expectations, and support staffing and development needs.
Build relationships with stakeholders, coordinate and oversee job-related activities, communicate goals, measure progress, and address improvement opportunities.
Ensure compliance with company policies and procedures, support the Open Door Policy, and model Walmart’s values, ethics, and standards of integrity.
Promote belonging, accountability, continuous learning, adaptability, and continuous improvement, including the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.
Additional compensation may include regional pay zone and complex-structure differentials, depending on position and circumstances.