Global Support Engineer (m/f/d)

Advantest•Amerang,

About The Position

Advantest is expanding its Global Support Expert team for the V93000 SoC Test System. Based in Boeblingen, the team provides technical support to end customers and serves as the highest point of escalation (third level), working closely with customers and Field Engineers. The team promotes design for support by guiding new product designs toward supportability and profitability. The Global Support Engineer provides technical support to product customers and manages delivery of technical solutions that address customer needs. The role combines tactical execution with project management to resolve customer issues in a timely manner. The position focuses on V93000 Power & Analog Instruments.

Requirements

Bachelor’s or master’s degree in Mechanical Engineering, Mechatronics, Electrical Engineering, or a related field.
Effective spoken and written English communication skills.
Global teamwork skills.
Process-oriented, structured, and analytical approach.
Proactive, self-disciplined, can-do attitude.
Customer focus and understanding of customer requirements and needs.
Ability to travel approximately 20% of the time.

Nice To Haves

Experience as an R&D, Production, or Support Engineer.
Successfully managed cross-functional and cross-geographical projects.

Responsibilities

Serve as the global technical support expert for Advantest Semiconductor Test Systems.
Manage global technical escalations.
Define and measure support requirements for new Advantest product development, ensuring supportability at the lowest support cost.
Provide subject matter expertise in defining service and end-user documentation and training for new product introductions.
Conduct training to share knowledge with regional service organizations worldwide.
Manage installed-base product quality, reliability, and compatibility.
Drive global continuous improvement to enhance the capability or efficiency of support delivery to end customers.