Global Services NPDI Program Manager - Power Acceleration

Vertiv Group•Westerville, OH

About The Position

The Project Manager – Global Services NPDI, Power Acceleration drives the timely execution and global service readiness of new product development and introduction (NPDI) initiatives across Vertiv’s Power portfolio. As the Global Services project management lead for assigned initiatives, the role ensures service requirements, operational readiness, technical documentation, training, tools, and regional deployment activities are incorporated into the product development lifecycle and completed in alignment with program milestones. The position works with Product Management, Engineering, NPDI Program Management, Global Services Technology, regional Services teams, Training, Marketing, and other stakeholders to ensure Power product launches have the service capabilities needed for launch and post-launch stabilization. Operating within the Global Services PMO governance framework, the role manages project planning, milestone tracking, risks, stakeholder alignment, and escalations. It also advances execution by identifying dependencies early, improving coordination, standardizing readiness deliverables, and preparing regions to support new products at launch.

Requirements

Bachelor’s degree in Engineering, Business, Project Management, Operations, Information Technology, or a related discipline.
At least 5 years of project management experience leading complex, cross-functional initiatives in a global or matrixed organization.
Demonstrated experience managing project schedules, milestones, dependencies, risks, issues, and stakeholder commitments.
Experience coordinating product launches, new product introduction, engineering programs, service readiness, or operational deployment.
Strong organizational, analytical, communication, and stakeholder management skills.
Ability to influence cross-functional teams and drive accountability without direct reporting authority.
Experience preparing project status reports, facilitating governance reviews, and escalating risks with clear recommendations.
Proficiency with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Confluence, or equivalent platforms.
Ability to work across time zones and collaborate effectively with global teams.

Nice To Haves

PMP certification or equivalent formal project management training.
Experience with power infrastructure, UPS systems, power distribution, electrical equipment, data center infrastructure, or related technical products.
Experience in NPDI, NPI, product lifecycle management, engineering change management, or product launch governance.
Familiarity with field service operations, technical documentation, service training, warranty processes, and spare parts readiness.
Experience with Agile, hybrid, or phase-gate project management methodologies.
Experience with digital service enablement, enterprise service applications, or technology-enabled field service transformation.

Responsibilities

Lead assigned Global Services workstreams across the Power NPDI portfolio from project initiation through launch and post-launch stabilization.
Develop and maintain integrated project plans aligned with product development gates, milestones, dependencies, and launch dates.
Coordinate service deliverables across functions so readiness activities proceed alongside product development.
Identify schedule constraints, resource gaps, bottlenecks, and opportunities to accelerate execution without compromising quality or service readiness.
Drive accountability for deliverables, owners, predecessor activities, and completion dates; maintain visibility into project status, critical-path activities, milestones, and launch readiness.
Ensure service requirements are identified early and incorporated into NPDI plans according to product and service complexity.
Coordinate readiness of service procedures, work instructions, maintenance documentation, MOPs, troubleshooting guidance, technical manuals, tools, test equipment, spare parts, field support, training, warranty and service offerings, digital service capabilities, regional deployment plans, and post-launch support.
Validate that applicable service deliverables are completed, reviewed, and available before launch; coordinate launch readiness assessments and track gaps to resolution or escalation.
Serve as the primary Global Services PMO project management contact for assigned Power NPDI initiatives.
Partner with Engineering, Product Line leadership, NPDI Program Managers, Global Services Technology, and regional Services organizations to align deliverables and priorities.
Engage regional stakeholders and subject-matter experts to confirm service requirements, resource availability, training needs, and operational readiness.
Facilitate project meetings, working sessions, milestone reviews, and issue-resolution discussions; communicate changes, decisions, dependencies, and support requirements.
Drive ownership and timely resolution of cross-functional and regional actions.
Execute projects according to Global Services PMO and NPDI governance standards; maintain schedules, status reports, action logs, risk and issue logs, and decision records.
Monitor service deliverable completion and gate readiness, ensuring Global Services reviews occur before applicable gate approvals.
Identify risks to launch timing, service quality, regional readiness, and resource capacity; develop mitigation and contingency plans.
Escalate unresolved risks, overdue deliverables, resource constraints, and critical-path impacts to appropriate stakeholders, and provide concise, data-driven status updates for governance and executive reviews.
Apply standardized project management practices, templates, readiness checklists, and reporting mechanisms across Power NPDI initiatives.
Identify opportunities to simplify execution, eliminate unnecessary handoffs, and improve service readiness efficiency.
Tailor project plans and workstreams to product type, technical complexity, service impact, and regional deployment needs.
Capture lessons learned, implement improvements, and contribute to portfolio visibility, resource planning, and continuous improvement of Global Services NPDI processes.