Global Services NPDI Program Manager - Power Acceleration

Vertiv•Westerville, OH

12h

About The Position

The Project Manager – Global Services NPDI, Power Acceleration drives timely execution and global service readiness for new product development and introduction (NPDI) initiatives across Vertiv's Power portfolio. As the Global Services project management lead for assigned projects, this role ensures service requirements, operational readiness, technical documentation, training, service tools, and regional deployment activities are incorporated into the product development lifecycle and completed in alignment with program milestones. The role partners with Product Management, Engineering, NPDI Program Management, Global Services Technology, regional Services teams, Training, Marketing, and other cross-functional stakeholders. It ensures Power product launches have the service capabilities needed for launch and post-launch stabilization. Operating within the Global Services PMO governance framework, the role provides structured project planning, milestone tracking, risk management, stakeholder alignment, and escalation management. It accelerates Power NPDI execution by identifying dependencies early, improving cross-functional coordination, standardizing service readiness deliverables, and preparing regions to support new products at launch.

Requirements

Bachelor's degree in Engineering, Business, Project Management, Operations, Information Technology, or a related discipline.
At least 5 years of project management experience leading complex, cross-functional initiatives in a global or matrixed organization.
Demonstrated experience managing project schedules, milestones, dependencies, risks, issues, and stakeholder commitments.
Experience coordinating product launches, new product introduction, engineering programs, service readiness, or operational deployment.
Strong organizational, analytical, communication, and stakeholder-management skills.
Ability to influence cross-functional teams and drive accountability without direct reporting authority.
Experience preparing project status reports, facilitating governance reviews, and escalating risks with clear recommendations.
Proficiency with project management and collaboration tools such as Microsoft Project, Smartsheet, Jira, Confluence, or equivalent platforms.
Ability to work across time zones and collaborate effectively with global teams.

Nice To Haves

PMP certification or equivalent formal project management training.
Experience with power infrastructure, UPS systems, power distribution, electrical equipment, data center infrastructure, or related technical products.
Experience in NPDI, NPI, product lifecycle management, engineering change management, or product launch governance.
Familiarity with field service operations, technical documentation, service training, warranty processes, and spare parts readiness.
Experience with Agile, hybrid, or phase-gate project management methodologies.
Experience with digital service enablement, enterprise service applications, or technology-enabled field service transformation.

Responsibilities

Lead assigned Global Services workstreams across the Power NPDI portfolio from initiation through launch and post-launch stabilization.
Develop and maintain integrated project plans aligned with product-development gates, milestones, dependencies, and launch dates.
Coordinate service deliverables across functions so readiness activities progress alongside product development.
Identify schedule constraints, resource gaps, bottlenecks, and opportunities to accelerate execution without compromising quality or service readiness.
Drive accountability for deliverables, owners, predecessor activities, and completion dates; maintain visibility into project status, critical-path activities, milestone adherence, and launch readiness.
Ensure service requirements are identified early and incorporated into NPDI plans based on product and service complexity.
Coordinate development and readiness of service procedures, work instructions, maintenance documentation, MOPs, troubleshooting guidance, technical manuals, service tools, test equipment, spare parts, field support requirements, training, warranty and support models, digital service capabilities, and regional deployment plans.
Validate that applicable deliverables are complete, reviewed, and available before launch; coordinate launch-readiness assessments and track gaps through resolution or escalation.
Serve as the primary Global Services PMO project management contact for assigned Power NPDI initiatives.
Partner with Engineering, Product Line leadership, NPDI Program Managers, Global Services Technology, and regional Services organizations to align deliverables and priorities.
Engage regional stakeholders and subject-matter experts to confirm service requirements, resource availability, training needs, and operational readiness.
Facilitate project meetings, working sessions, milestone reviews, and issue-resolution discussions.
Communicate project changes, decisions, dependencies, and support requirements; drive ownership and timely resolution of cross-functional and regional actions.
Execute projects according to Global Services PMO and NPDI governance standards.
Maintain project schedules, status reports, action logs, risk registers, issue logs, and decision records; monitor deliverable completion and gate readiness, including Global Services reviews before applicable gate approvals.
Identify risks to launch timing, service quality, regional readiness, and resource capacity; develop mitigation and contingency plans and escalate unresolved risks, overdue deliverables, resource constraints, and critical-path impacts.
Provide concise, data-driven updates for PMO leadership, governance forums, and executive reviews.
Apply standardized project management practices, templates, readiness checklists, and reporting mechanisms across Power NPDI initiatives.
Identify opportunities to simplify execution, remove unnecessary handoffs, and improve service-readiness efficiency; tailor plans to product type, technical complexity, service impact, and regional deployment requirements.
Capture lessons learned, implement improvements, and contribute to portfolio visibility, resource planning, and continuous improvement of Global Services NPDI processes.