Global Sales Development Manager
About The Position
Delight.ai is seeking a Global Sales Development Manager to lead the creation of a new AI-first SDR organization at a global scale. This role involves building and executing go-to-market plays across the US, EMEA, and APAC, defining the sales development strategy for a category that doesn't yet exist. The company, formerly Sendbird, has a strong foundation in CPaaS and is pivoting to AI-first customer experience, launching an AI agent for enterprise CX. The Global Sales Development Manager will be instrumental in bringing these AI solutions to market by building the outbound engine, converting inbound leads, and developing a high-performing SDR team.
Requirements
- At least 1 year leading a team of SDRs with direct ownership of lead generation and pipeline targets.
- Minimum 4 years of sales experience.
- Demonstrated success taking AI from pilot to scaled SDR program, with measurable improvement in meetings booked and cost per meeting.
- Bachelor's degree required.
Nice To Haves
- Experience managing globally distributed teams across multiple time zones and cultures.
- Hands-on experience with Clay for outbound personalization at scale.
- Has built research or personalization tooling using AI coding tools like Codex or Claude Code.
Responsibilities
- Develop the outbound prospecting strategy.
- Stand up an AI-augmented SDR engine.
- Build out SDR teams across San Francisco, Seoul, and London.
- Define the SDR tech stack and operating model.
- Manage performance and development for all SDRs.
- Identify revenue opportunities and convert inbound activity into pipeline.
- Coach SDRs to set qualified meetings that become sales opportunities.
- Build and run pipeline generation across outbound, inbound, and account-based motions.
- Coach SDRs on executive communication, cold call openings, account research, and discovery.
- Partner with Account Executives on territory planning, account prioritization, and opportunity development.
- Define and refine scalable playbooks for outbound, inbound, ABM, and partner-sourced motions.
- Establish operational rigor around activity metrics, conversion rates, and pipeline quality.
- Work cross-functionally with Marketing, Partnerships, and Solutions Engineering.
- Hire, onboard, and ramp new SDR talent globally.
- Bring market feedback and prospect insights back into the broader GTM organization.
Benefits
- 20 days PTO
- 13 paid US company holidays
- 7 sick days
- 1 volunteer day
- 2 rest/rejuvenation days
- Birthday day off
- Company subsidized medical, dental, vision insurance
- Flexible spending accounts
- Parental leave
- Life and disability insurance
- Annual stipend of $3,500 for professional development, training, personality assessments, gym memberships, books, fitness classes, mental health services, and massages (prorated after 3 months)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
