Global Sales Development Manager
About The Position
Delight.ai is seeking a Global Sales Development Manager to lead the creation and execution of its AI-first Sales Development Representative (SDR) organization at a global scale. This role involves building a playbook for a new category, establishing outbound and inbound engines, and developing talent across the US, EMEA, and APAC regions. The successful candidate will be instrumental in driving revenue opportunities, converting inbound interest into pipeline, and coaching SDRs to set qualified meetings. This is an opportunity to build a modern sales development operation within a company pioneering AI-first customer experience.
Requirements
- At least 1 year leading a team of SDRs with direct ownership of lead generation and pipeline targets.
- Minimum 4 years of sales experience.
- Demonstrated success taking AI from pilot to scaled SDR program, with measurable improvement in meetings booked and cost per meeting.
- Bachelor's degree required.
Nice To Haves
- Experience managing globally distributed teams across multiple time zones and cultures.
- Hands-on experience with Clay for outbound personalization at scale.
- Experience building research or personalization tooling using AI coding tools like Codex or Claude Code.
Responsibilities
- Develop and execute the outbound prospecting strategy.
- Stand up an AI-augmented SDR engine.
- Build out SDR teams across San Francisco, Seoul, and London.
- Define the SDR tech stack and operating model.
- Manage performance and development for all SDRs.
- Identify revenue opportunities and convert inbound activity into pipeline.
- Coach SDRs on executive communication, cold call openings, account research, and discovery.
- Partner with Account Executives on territory planning, account prioritization, and opportunity development.
- Define and refine scalable playbooks for outbound, inbound, ABM, and partner-sourced motions.
- Establish operational rigor around activity metrics, conversion rates, and pipeline quality.
- Collaborate with Marketing, Partnerships, and Solutions Engineering to ensure pipeline generation continuity.
- Hire, onboard, and ramp new SDR talent globally.
- Provide market feedback and prospect insights to the broader GTM organization.
Benefits
- 20 days PTO
- 13 paid US company holidays
- 7 sick days
- 1 volunteer day
- 2 rest/rejuvenation days
- Birthday day off
- Company subsidized medical, dental, vision insurance
- Flexible spending accounts
- Parental leave
- Life and disability insurance
- Annual stipend of $3,500 for professional development, training, personality assessments, gym memberships, books, fitness classes, mental health services, and massages (prorated after 3 months).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
