Global People Services Specialist

JBT Marel•Chicago, IL

21h

About The Position

The Global People Services Specialist is a member of the Global People Services team who administers payroll and employee lifecycle transactions accurately and on time while providing operational HR support to employees, managers, and HR stakeholders across multiple regions. The role serves as a primary contact for payroll and HR inquiries and supports accurate processing of employee data, payroll transactions, and workforce changes throughout the employee lifecycle. The Specialist maintains data integrity in HR and payroll systems, supports compliance with applicable federal, state, local, and company requirements, and contributes to process improvements that strengthen operational efficiency and the employee experience. The role includes payroll administration and coordination with a Canadian managed service provider, employee lifecycle administration, Tier 1 and Tier 2 employee and manager support, and participation in continuous improvement and global HR initiatives.

Requirements

Bachelor's degree in Human Resources, Business Administration, Accounting, Finance, or a related field; an equivalent combination of education and experience may be considered.
2–5 years of experience in Payroll, Human Resources, HR Operations, Shared Services, Employee Services, or a related function.
Working knowledge of payroll practices, wage and hour laws, payroll tax requirements, and employee benefits administration.
Experience using HRIS and payroll systems such as Workday, UKG, ADP, Dayforce, SAP SuccessFactors, or similar platforms.
Strong customer service, problem-solving, and analytical skills.
Excellent written, verbal, and interpersonal communication skills.
Strong attention to detail, accuracy, and accountability.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

Maintain employee records for hires, terminations, transfers, promotions, compensation changes, and leave events.
Investigate, resolve, and respond to payroll discrepancies and employee payroll inquiries.
Review and validate employee data affecting payroll, taxes, benefits, and other pay-related processes.
Maintain confidentiality of payroll and employee information.
Generate payroll reports, audits, metrics, and workforce analytics as required.
Support payroll system testing, integrations, upgrades, implementations, and process enhancements.
Serve as the primary liaison with the Canadian managed service provider, ADP, to resolve payroll discrepancies, approve funding, and ensure adherence to provincial and federal employment standards.
Maintain cross-system data consistency by extracting and entering recurring and one-time personnel changes from Workday into ADP Canada.
Process employee lifecycle transactions, including onboarding, hires, transfers, promotions, compensation changes, organizational updates, leaves of absence, and terminations.
Maintain accurate and complete employee records in HRIS and payroll systems.
Support onboarding and offboarding activities.
Coordinate employment documentation and maintain personnel records in accordance with company policies and compliance requirements.
Ensure required approvals, workflows, and documentation are completed accurately and within established timelines.
Support employee records management, document retention, and data governance standards.
Support system integration audits and data quality assessments.
Provide Tier 1 and Tier 2 support for payroll, benefits, HR policies, leave administration, employee data changes, and HR systems.
Resolve inquiries through case management while meeting established service level agreements.
Escalate complex issues to Centers of Excellence, HR Business Partners, Payroll, Benefits, Legal, Compliance, or other functional teams as appropriate.
Deliver customer service and support a positive employee experience.
Educate employees and managers on payroll processes, HR procedures, and self-service resources.
Identify opportunities to improve processes, increase efficiency, and enhance service delivery.
Participate in continuous improvement initiatives, process standardization, and automation efforts.
Develop and maintain standard operating procedures, job aids, knowledge articles, and employee self-service documentation.
Support cross-functional and global HR projects, system implementations, and organizational initiatives.
Contribute to operational excellence, quality, and continuous learning.