Specialist II, People Services

ASM•Phoenix, AZ

6d•Onsite

About The Position

The Specialist II, People Services serves as a key member of the U.S. People Services team, providing operational support across onboarding, employee lifecycle processes, immigration administration, and employee service delivery. The role coordinates new hire logistics, administers onboarding workflows, supports immigration compliance activities, and ensures timely resolution of employee and manager inquiries through the People Services ticketing system. The position requires organization, customer focus, attention to detail, the ability to manage multiple priorities, and a commitment to an exceptional employee experience. The role coordinates end-to-end onboarding for new hires and international transfers, administers onboarding workflows in Enboarder and related HR systems, monitors task completion, and arranges pre-boarding and first-day logistics. It maintains onboarding materials and supports improvements to onboarding processes and communications. The Specialist provides administrative support for U.S. immigration programs in partnership with the Immigration Program Manager and external immigration counsel. Duties include coordinating PERM recruitment postings, maintaining records and case documentation, supporting employee communications and document collection, and escalating complex matters to subject matter experts. The position also responds to employee and manager inquiries, processes routine HR transactions, maintains accurate employee records, supports audits and reporting, develops procedures and knowledge materials, and identifies opportunities to improve or automate processes. It provides cross-training and backup coverage, participates in projects and system testing, and partners with internal teams and external vendors on employee lifecycle activities. The role is based at ASM’s Phoenix–Elwood location until the new American headquarters in North Scottsdale is completed.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 2 years of experience in HR operations, shared services, employee services, onboarding, or related HR administration.
Experience working with HR systems and case management or ticketing platforms.
Strong organizational skills and ability to manage multiple priorities and competing deadlines.
Excellent customer service, written communication, and problem-solving skills.
High attention to detail and commitment to data accuracy and process compliance.

Nice To Haves

Experience supporting immigration processes or employment-based immigration programs.
Experience with Enboarder, SuccessFactors, or similar HR technologies.
Experience supporting onboarding or employee experience programs within a global organization.

Responsibilities

Coordinate end-to-end onboarding for new hires and international transfers.
Administer onboarding workflows in Enboarder and related HR systems; monitor tasks and follow up on completion.
Coordinate pre-boarding and first-day logistics, including system access requests, orientation scheduling, equipment coordination, and communications.
Maintain onboarding content, templates, and process documentation; identify opportunities to improve onboarding.
Engage with new hires through the internal social media platform.
Provide administrative and operational support for U.S. immigration programs in partnership with the Immigration Program Manager and external immigration counsel.
Coordinate PERM recruitment postings, tracking, documentation retention, and audit preparation.
Maintain immigration records, trackers, and case documentation in accordance with company policies and regulatory requirements.
Assist with immigration-related employee communications, document collection, and status updates; escalate complex matters and follow up with stakeholders.
Respond to employee and manager inquiries and resolve routine HR transactions related to onboarding, employee data changes, organizational updates, and employment documentation.
Maintain accurate employee records across HR systems and support data integrity.
Support audits, reporting, process documentation, and continuous improvement initiatives.
Develop and maintain standard operating procedures, job aids, and knowledge articles.
Identify opportunities for automation, simplification, and improved user experience.
Provide cross-training and backup coverage for critical People Services processes.
Participate in projects, system enhancements, testing, and process improvement initiatives.
Partner with Talent Acquisition, Payroll, Benefits, People Partners, IT, Facilities, and external vendors to support employee lifecycle activities.
Contribute to a culture of continuous improvement, customer service, accountability, and operational excellence.