Global Payments Support Specialist II M-F 8:30am-5pm

Fifth Third Bank • Cincinnati, OH

8d • Onsite

About The Position

Under general supervision, the Global Payments Support Specialist II monitors, processes, and supports high-risk payment applications. The role processes incoming and outgoing high-dollar, time-sensitive funds transfers through SWIFT networks and may perform other duties within Global Payments Operations, including administering Deposit Account Control Agreements. The position is responsible for managing risk in accordance with bank policies and procedures while supporting positive customer and colleague experiences.

The specialist handles domestic and international payment processing, payment fraud and anti-money-laundering monitoring, foreign currency transactions, payment-related credit risk exceptions, and government-mandated remittances. The role also supports internal and external customers, conducts payment research, uses multiple servicing systems, assists with application changes and implementations, and helps improve operational procedures. This is a high-risk role requiring annual background and credit checks. The position is located in Cincinnati, Ohio, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The position is not available for immigration sponsorship.

Requirements

• High school diploma or equivalent.
• Two to three years of prior banking experience; experience in Global Payments is preferred.
• Annual background and credit check required for this high-risk role.
• PC skills, including familiarity with Windows, Microsoft Word, and Excel.
• Strong organizational skills.
• Ability to work in a fast-paced environment and handle fluctuating volumes.
• Very good mathematical skills and proficiency with 10-key.
• Ability to handle highly sensitive customer issues and multitask.
• Commitment to teamwork.
• Ability to research, recognize, and solve problems.
• Strong written and verbal communication skills.
• Exceptional analytical skills.
• Basic to intermediate knowledge of Microsoft Word, Excel, and Access.

Nice To Haves

• Prior Global Payments experience.

Responsibilities

• Processes international and domestic inbound and outbound payments through internal payment origination networks.
• Monitors inbound and outbound payment activity for fraud and anti-money-laundering concerns in accordance with federal regulations and procedures, escalating issues to Bank Compliance or management when needed.
• Routes international USD payments to third-party international clearing banks as instructed by clients.
• Executes foreign currency exchange transactions, including foreign-denominated checks and wires.
• Analyzes and executes defined payment-related credit risk exceptions using internal applications and factors such as account balances, established credit limits, bank exposure, and historical activity.
• Executes government-mandated payment remittances in accordance with applicable federal regulations.
• Supports all facets of the line-of-business compliance program to ensure compliance with state and federal laws, rules, and regulations.
• Develops and maintains partnerships with internal sales and support teams and internal and external customers.
• Initiates payment-related research requests through a centralized problem-resolution tracking system.
• Handles routine inquiries and confirmations for internal sales support and external direct support.
• Uses multiple servicing systems for research and processing.
• Performs outbound funds-transfer verification for fraud risk and customer special instructions.
• Assists with planning, testing, and implementation of new applications, enhancements, conversions, and acquisitions.
• Processes daily work according to department procedures and bank policies.
• Reviews operational procedures and methods and recommends improvements, emphasizing automation and efficiency.
• Escalates large-dollar or high-value customer-specific system and servicing issues as appropriate.
• Works efficiently with a low margin of error and collaborates with the team to achieve shared goals.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED