ARP Reconciliation Associate II M-F 8:30am-5pm

Fifth Third Bank • Cincinnati, OH

3d • Onsite

About The Position

The ARP Reconciliation Associate II reports to the Account Reconciliation Manager and is responsible for maintaining, processing, and balancing transactions on ARP/Positive Pay accounts. The role includes researching and resolving account problems, producing daily exception reports by prescribed deadlines, and interacting extensively with customers. The associate processes complex transactions, supports account setup and maintenance, and prepares reconciliation materials while meeting quality, production, and timeliness standards. The position operates within bank policies and procedures, manages risk, and supports a positive customer experience. It is based in Cincinnati, Ohio, in a normal office environment, with a stated schedule of Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• High school diploma or equivalent.
• Two years of reconciliation and/or accounting-related experience.
• Strong written and verbal communication skills, with an emphasis on customer service.
• Proven analytical ability and problem-solving aptitude.
• Ability to make appropriate decisions that expedite workflow and minimize risk.
• Ability to communicate effectively with customers and team members.
• Working knowledge of basic office applications and ability to operate job-related software.
• Ability to work under deadlines with close attention to detail.
• Ability to work in a fast-paced environment.
• Ability to meet or exceed established department and individual performance goals.

Nice To Haves

• 10-key skills preferred.
• Familiarity with inbound customer transmission files.
• Familiarity with job scheduling of outbound files.

Responsibilities

• Process complex incoming and outgoing transactions.
• Work with inbound customer transmission files and job scheduling of outbound files.
• Interact regularly with commercial clients and respond promptly and accurately to requests.
• Ensure output meets quality standards before release.
• Prepare and input documentation, checking it for completeness and accuracy.
• Compile and balance data for transaction processing.
• Maintain appropriate files, reports, and other documentation or data.
• Research and resolve complex situations, coordinating with internal departments such as Information Technology, Commercial Officers, and other operations areas.
• Make decisions within department guidelines to expedite workflow and transaction processing while minimizing risk.
• Package and deliver reconciliation materials within established timeliness goals.
• Maintain working knowledge of applicable regulations and compliance issues.
• Provide backup coverage for other staff.
• Process new account setups, deletions, and changes as needed.
• Escalate issues through the established chain of command.
• Meet and maintain assigned production standards and deadlines.
• Perform work according to established policies and procedures.
• Assist with new employee orientation and training.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED