ARP Reconciliation Associate II M-F 8:30am-5pm

Fifth Third Bank • Cincinnati, OH

2d • Onsite

About The Position

The ARP Reconciliation Associate II maintains, processes, and balances transactions on ARP/Positive Pay accounts. The role researches and resolves account issues, prepares daily exception reports by prescribed deadlines, and interacts extensively with commercial clients. The associate is accountable for managing risk, following bank policies and procedures, and supporting a positive customer experience.

The position processes complex incoming and outgoing transactions; reviews and prepares documentation; compiles and balances processing data; maintains records and reports; and coordinates with internal departments to resolve complex situations. It also supports account setup and maintenance, provides backup coverage, assists with new employee orientation and training, and meets established production standards and deadlines. The position reports to the Account Reconciliation Manager and has no supervisory responsibilities.

The role is based in a normal office environment, with extended viewing of a CRT screen and routine lifting or moving of objects up to 25 pounds. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The posting describes comprehensive benefits and differentiated compensation, with individual salary determined by factors including skills, experience, education, and location; no specific salary range is provided.

Requirements

• High school diploma or equivalent.
• Two years of reconciliation and/or accounting-related experience.
• Strong written and verbal communication skills, with an emphasis on customer service.
• Proven analytical ability and problem-solving aptitude.
• Ability to make appropriate decisions that expedite workflow and minimize risk.
• Ability to communicate effectively with customers and team members.
• Working knowledge of basic office applications and ability to operate job-related software.
• Ability to work under deadlines with close attention to detail.
• Ability to work in a fast-paced environment.
• Ability to meet or exceed established department and individual performance goals.
• Ability to routinely lift and move objects up to 25 pounds.

Nice To Haves

• 10-key skills are preferred.
• Some familiarity with inbound customer transmission files.
• Some familiarity with job scheduling of outbound files.

Responsibilities

• Process incoming and outgoing transactions of a complex nature.
• Handle inbound customer transmission files and job scheduling of outbound files, as applicable.
• Interact with commercial clients and respond promptly and accurately to requests while providing superior customer service.
• Ensure output meets quality standards before release.
• Prepare and input documentation and review it for completeness and accuracy.
• Compile and/or balance data for transaction processing.
• Update and maintain files, reports, and other documentation or data.
• Research and resolve complex situations, coordinating with internal departments such as Information Technology, Commercial Officers, and other operations areas.
• Make decisions within department guidelines to expedite workflow and transaction processing and minimize risk.
• Package and deliver reconciliation-related materials within established timeliness goals.
• Maintain working knowledge of regulations and compliance issues related to the job and department.
• Provide backup coverage for other staff.
• Process new account setups, account deletions, and account changes as necessary.
• Escalate issues according to the established chain of command.
• Meet and maintain assigned production standards and deadlines.
• Perform work in accordance with established policies and procedures.
• Assist with new employee orientation and training.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED