Global Payments Solutions Payment Operational Support Lead

HSBC Global Services Limited • Buffalo, NY

4d

About The Position

The Payment Operational Support Lead supports operational functions for Commercial Card Payment Operations, with a focus on US Commercial Card Payments and related reconciliation activity that supports effective control and risk management. The role oversees day-to-day processing across onshore and offshore teams, ensuring service levels and deadlines are met. It partners with Product, Service and Technology on projects, testing, and other change activity. The position is responsible for maintaining consistent, well-controlled operations, resolving issues promptly, identifying risks early, and improving client journeys through operational efficiencies.

The role provides scope to shape the day-to-day performance of Commercial Card Payment Operations, including workflows, service levels, controls, and reconciliations. It works across teams and functions to resolve issues, improve processes, and support changes that enhance client journeys.

Requirements

• Banking expertise, including reconciliation and knowledge of US Commercial Card Payments.
• Hands-on experience in Commercial Card Payment Operations and associated control activity.
• Problem-solving and risk management experience to identify issues early and implement effective fixes.
• Strong communication skills across interpersonal, written, verbal, and presentation settings with varied stakeholders.
• Experience working across onshore and offshore teams and coordinating delivery across time zones.
• Operational Excellence experience, such as lean or six sigma, or equivalent demonstrable experience embedding continuous improvement tools.
• Strong time-management and organizational skills to manage competing deadlines and ad-hoc priorities.
• Understanding of end-to-end processing and investigation platforms and related operational service activities.
• Legal authorization to work in the United States; HSBC will not provide immigration sponsorship for this position.

Responsibilities

• Manage daily workflow across onshore and offshore teams supporting Commercial Card Payment Operations.
• Oversee business-as-usual operational activity, ensuring policies and controls are followed and escalations are handled effectively.
• Guide team delivery to meet service-level agreements and regulatory deadlines while completing critical ad-hoc requests.
• Identify efficiencies and strengthen operational coverage using Commercial Cards and reconciliation expertise.
• Partner with Product, Service and Technology to deliver project and testing activity that supports service and control outcomes.
• Resolve issues promptly by assessing root causes, risks, and practical solutions with managers and staff.
• Build partnerships across businesses to improve operational efficiency and enhance client journeys.
• Review internal accounts to identify potential risk items and support appropriate escalation and remediation.

Benefits

• Tailored professional development opportunities.
• Competitive pay and benefits package.
• Wellness Hub.
• Industry-leading volunteerism policy.
• Matching gift program.
• Sustainability and Climate Change Initiatives.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed