Global Partnerships Operations Lead

Canva•Austin, TX

1d•Hybrid

About The Position

This role is focused on building and scaling the operational backbone for Canva's Partnerships organization, which spans Resellers, Alliances, Agencies, and Growth Partners globally. The position involves owning the Partner Relationship Management platform, managing deal registration and order processing teams, designing commercial processes, overseeing partner agreements, leading account mapping and lead-sharing infrastructure, managing the Partnerships forecast, building reporting and insights, owning partner enablement infrastructure, partnering with various departments to ensure smooth commercial motions, shaping partner program strategy, and establishing governance for partner communications and renewal operations. The goal is to make every partner interaction faster, cleaner, and more repeatable at scale.

Requirements

Built or owned the operations layer for a multi-channel partner program at a SaaS company
Fluent in the partner tech stack: PRM platforms, ecosystem tooling like Crossbeam, and the CRM integrations that make it all work together
Able to get into the detail of a payment reconciliation and present a data-driven view of program health to senior leadership
Can hold operational rigour and strategic thinking at the same time
Worked across multiple partner types — resellers, agencies, alliances, or ISVs
Managed or mentored a team — including distributed teams
Strong cross-functional operator who has navigated Finance, Legal, RevOps, and Sales to land shared decisions
Do not need perfect information to move forward

Responsibilities

Owning Canva's Partner Relationship Management platform (currently Allbound) end-to-end — the architecture, partner experience, integrations, and continuous improvement across all four partnership pillars
Assessing current workflows and technology to build a longer term roadmap and vision for platform and process as we scale
Managing an onshore/offshore deal registration and order processing team — setting the bar for quality, speed, and accuracy, and building the processes that let the team scale without breaking
Designing and running critical commercial processes: solutions engagement workflows, partner referral payments, margin and MDF management across the ecosystem
Owning the partner agreements and contract operations process — from initial execution through amendments and renewals — in close partnership with Legal and Finance
Leading the infrastructure behind Canva's account mapping and lead-sharing motion — making co-sell actionable and measurable
Owning the Partnerships forecast: building the model, tracking coverage and conversion, and giving senior leadership a reliable, data-backed view of partner-sourced revenue
Building the reporting and insights layer for the Partnerships org — clear, consistent visibility into pipeline, partner performance, revenue attribution, and program health
Owning partner enablement infrastructure in partnership with PMM and Enablement: onboarding journeys, training frameworks, and the systems that get new partners to productivity fast and keep existing partners sharp
Partnering with Sales, Operations, Finance, Legal to ensure partner commercial motions run without friction and escalating early when they don't
Shaping overall partner program strategy: tier design, program governance, and the framework that determines how Canva invests in and rewards its partner ecosystem
Owning partner pipeline hygiene and governance — ensuring partner opportunities are accurate, up to date, consistently managed, and provide reliable visibility for forecasting, reporting, and partner performance.
Establishing partner communications governance — ensuring all customer-facing communications and operational touch points are appropriately positioned, partner-aligned, and reinforce Canva's partner sales motions.
Designing and scaling partner renewal operations — building repeatable renewal processes, tooling, and governance that drive predictable renewals, reduce operational effort, and deliver a consistent partner experience across the lifecycle.