Global Partnerships Operations Lead

Canva • San Francisco, CA

13h • Hybrid

About The Position

Canva's Partnerships organization is a key driver of Enterprise Growth, encompassing Resellers, Alliances, Agencies, and Growth Partners. This role is crucial for establishing the systems, processes, and data infrastructure necessary to make partner interactions efficient, scalable, and repeatable. The position focuses on owning and optimizing Canva's Partner Relationship Management (PRM) platform, managing deal registration and order processing, designing commercial processes, overseeing partner agreements, leading account mapping and lead-sharing infrastructure, managing the Partnerships forecast, building reporting and insights, owning partner enablement infrastructure, and shaping overall partner program strategy. The role also involves ensuring partner pipeline hygiene, establishing partner communications governance, and scaling partner renewal operations.

Requirements

• Have built or owned the operations layer for a multi-channel partner program at a SaaS company — you've felt the pain of broken deal registration flows and you know how to fix them for good.
• Fluent in the partner tech stack: PRM platforms, ecosystem tooling like Crossbeam, and the CRM integrations that make it all work together.
• Equally comfortable getting into the detail of a payment reconciliation and presenting a data-driven view of program health to senior leadership — and you know which one to prioritise when.
• Can hold operational rigour and strategic thinking at the same time: you know what to standardise now and what to build for scale later.
• Worked across multiple partner types — resellers, agencies, alliances, or ISVs — and you understand that each motion has its own commercial and operational logic.
• Managed or mentored a team — including distributed teams — and you know how to set clear expectations, coach on quality, and keep people motivated across time zones.
• A strong cross-functional operator who has navigated Finance, Legal, RevOps, and Sales to land shared decisions, and you don't need perfect information to move forward.

Responsibilities

• Owning Canva's Partner Relationship Management platform (currently Allbound) end-to-end — the architecture, partner experience, integrations, and continuous improvement across all four partnership pillars.
• Assessing current workflows and technology to build a longer term roadmap and vision for platform and process as we scale.
• Managing an onshore/offshore deal registration and order processing team — setting the bar for quality, speed, and accuracy, and building the processes that let the team scale without breaking.
• Designing and running critical commercial processes: solutions engagement workflows, partner referral payments, margin and MDF management across the ecosystem.
• Owning the partner agreements and contract operations process — from initial execution through amendments and renewals — in close partnership with Legal and Finance.
• Leading the infrastructure behind Canva's account mapping and lead-sharing motion — making co-sell actionable and measurable.
• Owning the Partnerships forecast: building the model, tracking coverage and conversion, and giving senior leadership a reliable, data-backed view of partner-sourced revenue.
• Building the reporting and insights layer for the Partnerships org — clear, consistent visibility into pipeline, partner performance, revenue attribution, and program health.
• Owning partner enablement infrastructure in partnership with PMM and Enablement: onboarding journeys, training frameworks, and the systems that get new partners to productivity fast and keep existing partners sharp.
• Partnering with Sales, Operations, Finance, Legal to ensure partner commercial motions run without friction and escalating early when they don't.
• Shaping overall partner program strategy: tier design, program governance, and the framework that determines how Canva invests in and rewards its partner ecosystem.
• Owning partner pipeline hygiene and governance — ensuring partner opportunities are accurate, up to date, consistently managed, and provide reliable visibility for forecasting, reporting, and partner performance.
• Establishing partner communications governance — ensuring all customer-facing communications and operational touch points are appropriately positioned, partner-aligned, and reinforce Canva's partner sales motions.
• Designing and scaling partner renewal operations — building repeatable renewal processes, tooling, and governance that drive predictable renewals, reduce operational effort, and deliver a consistent partner experience across the lifecycle.

Benefits

• Equity packages
• Health benefits plans
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed