Global Partnerships Operations Lead

Canva•Austin, CA

21h•Hybrid

About The Position

Join the team redefining how the world experiences design. Canva's Partnerships org spans Resellers, Alliances, Agencies, and Growth Partners — and it's one of the biggest levers for our Enterprise Growth. But great partnerships don't run on relationships alone. They run on the systems, processes, and data that make every partner interaction faster, cleaner, and more repeatable at scale. This role will be focused on owning Canva's Partner Relationship Management platform (currently Allbound) end-to-end — the architecture, partner experience, integrations, and continuous improvement across all four partnership pillars. It involves assessing current workflows and technology to build a longer term roadmap and vision for platform and process as we scale. The role also includes managing an onshore/offshore deal registration and order processing team, designing and running critical commercial processes like solutions engagement workflows, partner referral payments, and margin and MDF management. Additionally, it involves owning partner agreements and contract operations, leading the infrastructure for account mapping and lead-sharing, and owning the Partnerships forecast. Building the reporting and insights layer for the Partnerships org, owning partner enablement infrastructure, partnering with Sales, Operations, Finance, Legal to ensure partner commercial motions run without friction, and shaping overall partner program strategy are also key responsibilities. Finally, the role includes owning partner pipeline hygiene and governance, and establishing partner communications governance. This role sits within GTM Ops and is the operational backbone of Canva's Partnerships org — spanning Resellers, Alliances, Agencies, and Growth Partners globally. You'll report into the Head of GTM Ops and work closely with the Partnerships leadership team, GTM Operations, Finance, Sales, and Legal. You'll also direct an onshore/offshore deal registration and order processing team, which means you're not just building the systems — you're accountable for the people running them. As Canva's enterprise motion accelerates, the operational foundation you build here will be a direct input to how fast and how well we can scale the ecosystem.

Requirements

You've built or owned the operations layer for a multi-channel partner program at a SaaS company — you've felt the pain of broken deal registration flows and you know how to fix them for good
You're fluent in the partner tech stack: PRM platforms, ecosystem tooling like Crossbeam, and the CRM integrations that make it all work together
You're equally comfortable getting into the detail of a payment reconciliation and presenting a data-driven view of program health to senior leadership — and you know which one to prioritise when
You can hold operational rigour and strategic thinking at the same time: you know what to standardise now and what to build for scale later
You've worked across multiple partner types — resellers, agencies, alliances, or ISVs — and you understand that each motion has its own commercial and operational logic
You've managed or mentored a team — including distributed teams — and you know how to set clear expectations, coach on quality, and keep people motivated across time zones
You're a strong cross-functional operator who has navigated Finance, Legal, RevOps, and Sales to land shared decisions, and you don't need perfect information to move forward

Responsibilities

Owning Canva's Partner Relationship Management platform (currently Allbound) end-to-end — the architecture, partner experience, integrations, and continuous improvement across all four partnership pillars
Assessing current workflows and technology to build a longer term roadmap and vision for platform and process as we scale
Managing an onshore/offshore deal registration and order processing team — setting the bar for quality, speed, and accuracy, and building the processes that let the team scale without breaking
Designing and running critical commercial processes: solutions engagement workflows, partner referral payments, margin and MDF management across the ecosystem
Owning the partner agreements and contract operations process — from initial execution through amendments and renewals — in close partnership with Legal and Finance
Leading the infrastructure behind Canva's account mapping and lead-sharing motion — making co-sell actionable and measurable
Owning the Partnerships forecast: building the model, tracking coverage and conversion, and giving senior leadership a reliable, data-backed view of partner-sourced revenue
Building the reporting and insights layer for the Partnerships org — clear, consistent visibility into pipeline, partner performance, revenue attribution, and program health
Owning partner enablement infrastructure in partnership with PMM and Enablement: onboarding journeys, training frameworks, and the systems that get new partners to productivity fast and keep existing partners sharp
Partnering with Sales, Operations, Finance, Legal to ensure partner commercial motions run without friction and escalating early when they don't
Shaping overall partner program strategy: tier design, program governance, and the framework that determines how Canva invests in and rewards its partner ecosystem
Owning partner pipeline hygiene and governance — ensuring partner opportunities are accurate, up to date, consistently managed, and provide reliable visibility for forecasting, reporting, and partner performance.
Establishing partner communications governance — ensuring all customer-facing communications and operational touch points are appropriately positioned, partner-aligned, and reinforce Canva's partner sales motions.
Designing and scaling partner renewal operations — building repeatable renewal processes, tooling, and governance that drive predictable renewals, reduce operational effort, and deliver a consistent partner experience across the lifecycle.