Global Partner Manager, Deloitte – Autonomous Workforce/IT

ServiceNow•New York, NY

13h•$126,060 - $208,020•Remote

About The Position

The Global Partner Manager, Autonomous Workforce Practice is a senior role responsible for activating and expanding Deloitte’s practice area in alignment with ServiceNow products and technologies. The role partners with global strategy teams and practice-area leaders to bring new go-to-market solutions and services to market, translating the partnership vision into customer outcomes and balancing global opportunities with local market dynamics. As the global owner of the practice area, this position aligns with partner counterparts and expands the partner’s capabilities with ServiceNow-aligned products to create pipeline and consistent execution. The role promotes ServiceNow’s Autonomous IT value proposition—self-managing IT operations that predict issues, automate routine tasks, reduce MTTR and incident volume, and free skilled resources for strategic work. It requires fluency in agentic workflows, AI specialists, orchestration models, and the progression from assistive AI to autonomous execution, as well as understanding of ServiceNow’s Data + AI + Workflow + Security platform architecture. The Global Partner Manager works with Technical Partner Advisors to co-innovate solutions and with Geo Partner Managers to align regional teams with the joint global strategy. The position owns global go-to-market planning, partner governance and reporting, cross-geo execution, partner enablement, demand generation, and operational consistency. It supports partner-led customer pursuits, pipeline development, and deal progression while identifying process improvements that make the alliance more effective. Success is measured by global pipeline and revenue growth, execution of the partner account plan, market expansion, operational rigor, field and stakeholder satisfaction, and partner maturity and enablement effectiveness.

Requirements

12 or more years of global alliances and partner sales experience, including enterprise software business development (such as SaaS, CRM, or AI) that drives partner revenue and accelerated growth with and through SI partners in collaboration with an enterprise sales force.
Proven ability to build go-to-market plans for channel, SI, and partner organizations.
Demonstrable track record of achieving and exceeding targets while managing a small number of large accounts or alliance partners.
Established relationships with major SIs, ISVs, Managed Service Providers, and Value-Added Resellers, with experience in leading software, cloud, and SaaS organizations.
Strong understanding of partner-led and co-sell sales motions.
Ability to influence and operate in a matrixed organization.
Executive communication and relationship-management skills.
Comfort operating in ambiguity with a bias toward action.
Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including use of AI-powered tools, workflow automation, or analysis of AI-driven insights.

Nice To Haves

ServiceNow ITSM, ITOM, SAM, and SPM product knowledge.
Experience with a next-generation AI or SaaS company.

Responsibilities

Lead global go-to-market alignment and co-innovation initiatives for the assigned functional area.
Own and execute the Global Functional Area partner account plan.
Drive cross-geo alignment and a consistent global partner experience across routes to market.
Develop partner executive relationships, align strategies and priorities, and maintain peer-to-peer relationships with ServiceNow counterparts.
Advise partners on market, geographic, and route-to-market expansion, business-unit go-to-market plans, and product roadmaps.
Align with the Global Governance Framework and facilitate quarterly business reviews for priority countries and milestone tracking.
Own revenue success measures, including Sourced NNACV and Sell-Through NNACV, and influence partner program KPI tracking, including certifications and PLAs.
Coordinate joint go-to-market motions for product launches, industry plays, and competitive displacement campaigns, ensuring consistent global messaging.
Drive Autonomous Workforce product and solution education and enablement to grow the partner practice and business.
Lead joint demand-generation strategy with partner marketing teams and orchestrate global campaigns and executive events that drive pipeline.
Drive in-market execution playbooks with partner and ServiceNow stakeholders to accelerate regional adoption and support field sales activation.
Collaborate with Partner Technical Advisors to assess product expansion and route-to-market opportunities and co-innovate technical offerings.
Develop and maintain playbooks, templates, toolkits, and repeatable processes to improve operational consistency across Regional Partner Manager teams.
Support Regional Partner Sales and field sales with partner-led customer pursuits, pipeline development, and deal progression.
Provide regions with domain-specific go-to-market assets and thought leadership to accelerate solution adoption and sales.
Identify gaps in the go-to-market process and drive improvements that reduce friction across the alliance.
Deliver the global go-to-market plan, quarterly and executive governance cadence, geo adoption of global strategy, and partner maturity and enablement outcomes.