IT Manager - Workforce Technology

Enterprise•St. Louis, MO

4d•Hybrid

About The Position

Enterprise Mobility is hiring an IT Manager for its Workforce Technology organization. The Workforce Technology Team (WTT) sets the vision, strategy, architecture, engineering, delivery, and end-user support for technologies and services used by global employees. Its areas include physical and virtual devices, workforce and productivity applications, identity solutions, security capabilities, and related applications. The Workforce Technology Software Engineering Team builds technology solutions supporting global, business-critical operations across multiple product areas. The IT Manager will collaborate with cross-functional teams to deliver high-quality applications supporting internal business functions, clients, and external partners. The role leads and develops engineers, oversees the development lifecycle and technical projects, improves engineering and operational processes, monitors performance, and promotes consistency and standards across IT. This position is eligible for a hybrid work schedule, with work-from-home opportunities and in-person attendance as needed at the Lakeside and/or Clayton Corporate HQ campuses in St. Louis, Missouri. Candidates must reside in St. Louis or the immediate surrounding area and be authorized to work in the U.S. without requiring current or future sponsorship. The hiring process may include identity verification, video interviews, technical skills validation, and verification of employment, education, and work authorization.

Requirements

Must be presently authorized to work in the U.S. without requiring company sponsorship now or in the future.
Must reside in St. Louis, Missouri, or the immediate surrounding area.
At least 6 years of related IT experience.
At least 2 years of experience leading or supporting technology initiatives, including change management, release management, and project delivery.
At least 2 years of people leadership experience, with demonstrated success in managing people, including career planning and support, training, interviewing, hiring, and performance management.
Experience leading technical teams in Agile/Scrum environments, using tools such as Jira and Confluence to manage and deliver multiple concurrent projects and releases.
Experience analyzing business and technical requirements, identifying root causes, developing solutions, and driving production and workflow process improvements.
Proven leadership with team-centric skills, strong solution orientation, and a sense of ownership.
Strong attention to detail and the ability to be proactive and flexible in critical thinking, problem solving, and decision-making.
Broad understanding of IT ecosystems and structure.
Ability to maintain a high degree of confidentiality.
Commitment to incorporating security into decisions and daily job responsibilities.

Nice To Haves

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field.
Prior experience with API- or services-based solutions.
Experience leading mission- and business-critical solution teams.

Responsibilities

Maintain an environment where employees feel included, valued, and supported.
Lead, coach, and develop a high-performing team of results-oriented engineers.
Oversee the development lifecycle, technical projects, and engineering processes, including engineering rigor for tools, solutions, and automation, as well as operational process enhancements.
Serve as an escalation point, proactively address roadblocks, and help the team deliver high-quality results.
Establish and maintain key performance metrics, identify opportunities, and improve processes.
Build strong relationships across IT teams to ensure consistency, transparency, and the use of best practices.
Ensure solutions developed across the organization align with standards and principles and leverage common solutions and services where available.
Incorporate security into decisions and daily job responsibilities.