IT Manager - Workforce Technology

Enterprise Mobility•Clayton, MO

1d•Hybrid

About The Position

Enterprise Mobility is hiring an IT Manager in its Workforce Technology organization. The Workforce Technology Team defines the vision, strategy, architecture, engineering, delivery, and end-user support for technologies and services used by global employees. Its areas include physical and virtual devices, workforce and productivity applications, identity solutions, security capabilities, and related applications. The Workforce Technology Software Engineering Team delivers technology solutions supporting global, business-critical operations across multiple product areas. The IT Manager will collaborate with cross-functional teams to deliver high-quality applications supporting internal business functions, clients, and external partners. The position leads, coaches, and develops engineers; oversees the development life cycle, technical projects, engineering processes, tools, automation, and operational improvements; and helps the team address roadblocks and deliver quality results. The manager also establishes performance metrics, improves processes, builds relationships across IT, and ensures solutions align with organizational standards and make use of common services where available. The role is hybrid, with work-from-home flexibility and in-person attendance as needed at Enterprise Mobility's Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri. Candidates must reside in St. Louis or the immediate surrounding area and be authorized to work in the U.S. without sponsorship.

Requirements

Must be presently authorized to work in the U.S. without requiring work authorization sponsorship now or in the future.
Must reside in St. Louis, Missouri, or the immediate surrounding area.
At least 6 years of related IT experience.
At least 2 years of experience leading or supporting technology initiatives, including change management, release management, and project delivery.
At least 2 years of people leadership experience, with demonstrable success managing people, including career planning and support, training, interviewing, hiring, and performance management.
Experience leading technical teams in Agile/Scrum environments and using tools such as Jira and Confluence to manage and deliver multiple concurrent projects and releases.
Experience analyzing business and technical requirements, identifying root causes, developing solutions, and driving production and workflow process improvements.
Commitment to incorporating security into decisions and daily job responsibilities.
Proven leadership experience with team-centric skills, strong solution orientation, and a sense of ownership.
Strong attention to detail and ability to be proactive, flexible in critical thinking, problem solving, and decision making.
Broad understanding of IT ecosystems and structure.
Ability to maintain a high degree of confidentiality.

Nice To Haves

Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field.
Prior experience with API- or services-based solutions.
Experience leading mission- and business-critical solution teams.

Responsibilities

Maintain an environment where employees feel included, valued, and supported.
Lead, coach, and develop a high-performing team of results-oriented engineers.
Oversee the development life cycle, technical projects, and engineering processes, including engineering rigor for tools, solutions, and automation, as well as enhancements to operational processes.
Serve as an escalation point, proactively addressing roadblocks and helping the team deliver high-quality results.
Establish and maintain key performance metrics, identify opportunities, and improve processes.
Build strong relationships across IT teams to promote consistency, transparency, and best practices.
Ensure solutions developed across the organization align with standards and principles and leverage common solutions and services where available.
Incorporate security into decisions and daily job responsibilities.
Collaborate with cross-functional teams to deliver high-quality applications supporting internal business functions, clients, and external partners.