Global Ops Specialist II

ClearStar, Inc.•Washington, NV

2d•$45,000 - $55,000•Remote

About The Position

ClearStar, Inc. is a 30-year leader in background and medical screening technology and a seven-time Inc. 5000 honoree. As a founding member of the Professional Background Screening Association (PBSA) and a portfolio company of Hanover Investor Management since 2020, ClearStar combines deep industry expertise with innovative technology to help employers make better hiring decisions. The Global Operations Specialist II is an experienced, compliance-focused operational contributor responsible for managing complex background screening workflows, escalated case management, and quality assurance across ClearStar’s global operations teams. This role goes beyond routine case processing—it requires sound judgment under pressure, the ability to identify root causes behind operational gaps, and the credibility to influence accountability and consistency across distributed teams. The ideal candidate brings 2–4+ years of background screening or compliance-driven operations experience, a strong command of FCRA requirements, and the analytical mindset and professional maturity to navigate ambiguity while maintaining high quality and compliance standards.

Requirements

2–4+ years of experience in background screening or compliance-driven operations; Bachelor’s degree preferred or equivalent combination of education and experience.
Strong analytical skills and sound professional judgment in complex or escalated case scenarios.
Working knowledge of FCRA, verification processes, quality controls, and regulated operational workflows.
Experience handling escalations and sensitive client or internal communications.
Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately.
Reliable high-speed internet connection; cable or fiber preferred with a minimum of 75 Mbps download and 10 Mbps upload.
Dedicated home office space that is quiet, secure, and free of distractions during working hours.

Nice To Haves

PBSA Certification preferred.
Prior experience working with international or distributed operations teams.
Experience contributing to SOP development or process improvement initiatives in a background screening environment.

Responsibilities

Manage escalated orders, high-risk verifications, and complex exception cases, applying advanced knowledge of verification processes, FCRA requirements, and quality controls.
Serve as a point of contact for sensitive client and internal communications related to escalated or non-standard cases.
Balance SLA performance expectations with heightened focus on quality and compliance standards.
Conduct targeted quality reviews and support remediation planning to address identified gaps.
Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership with documented recommendations.
Apply and reinforce accountability and consistency across distributed and international operational teams.
Analyze operational data to recommend workflow enhancements and error reduction strategies.
Maintain and enhance standard operating procedures to improve clarity, compliance, and operational consistency.
Collaborate with Compliance, Product, Implementations, and Customer Support to identify and resolve operational gaps.
Provide guidance and informal coaching to frontline Operations Specialists, sharing knowledge and reinforcing quality standards.
Partner with cross-functional teams to support operational improvements and ensure client experience standards are met.