Global OEM Relationship Manager (US)

Volvo Group • Chesapeake, VA

4d • $143,600 - $177,300 • Onsite

About The Position

This role connects Volvo Penta’s global OEM partnerships to the US market, ensuring strong local engagement, integration, and support. You will lead relationships with US-based subsidiaries of global OEMs, strengthening alignment, deepening integration into our service and support ecosystem, and unlocking long-term lifecycle value. This role requires close collaboration with our customers and also the global account management team, you will partner closely with regional and Europe-based teams to deliver a seamless, consistent customer experience. Based on-site in Chesapeake, VA, with frequent travel, this role works cross-functionally within the Industrial team in the US and collaborates globally with the Industrial Business Unit in Gothenburg, Sweden. The position reports to the Vice President of our Industrial Business for VPNA. This role plays a critical part in closing the gap between global OEM partnerships and local market execution—ensuring our customers are fully supported, connected, and positioned for long-term success in the U.S.

Requirements

• Bachelor’s degree in business, engineering, industrial technology, or a related field; or an equivalent combination of education and experience; Master’s degree a plus
• 5+ years of B2B account management, ideally within an OEM, distributor, dealer or similar setting; preferably in a global setting
• Experience working with global OEMs or managing relationships within complex customer organizations preferred
• Solid understanding of engine systems and industrial products
• Proven ability to operate cross-functionally and influence outcomes without direct authority
• Working experience building and managing relationships across complex stakeholder groups
• Ability to engage effectively with employees and leaders at all levels of the organization.
• Advanced communication and presentation skills in both US and global contexts
• Fully proficient with Microsoft 365 tools
• Ability to read, write, understand, and speak English. Bilingual (English plus Spanish, Swedish, etc.) a plus
• Employees work within the foundation of the Volvo Group Code of Conduct and Volvo Group Values.
• Respect: You trust, respect, and provide equal attention to those around you
• Collaborative: You build partnerships and work collaboratively with others to meet objectives
• Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity
• Stakeholder Management: You engage with others effectively no matter their role
• Self-Development: You seek new ways to grow and be challenged using different ways of learning
• Change Management: You recognize others respond to change differently and you support adoption with empathy and planning
• Influencing: You help colleagues by sharing your ideas and ensure your message is clear
• Strategic mindset: You see future possibilities and translate them into strategy and tactical execution plans
• Networking: You build formal and informal relationships across the organization proactively
• Accountability: You take responsibility and follow through on commitments
• Manage ambiguity: You operate effectively even when things are not certain or clear
• Customer focus: You deliver customer-centric solutions and keep the dealer experience front and center
• Ability to meet physical demands while performing the duties of this job, the employee is regularly required, with or without accommodation, to: Stand, walk, or sit, sometimes for prolonged periods
• See, speak, and hear, including distinguishing visual and audible signals necessary for safety and effective communication
• Use hands or fingers to handle or feel objects, tools, or controls
• Reach with hands and arms to access products, tools, and controls
• Lift, move, or carry up to twenty (20) pounds unassisted
• Climb stairs, ladders, sometimes in confined spaces
• Have stamina for long days, including extended hours, sometimes weekends and travel including overnight stays
• Work with loud noise levels
• Work in various settings such as industrial sites
• Frequent travel including overnight stays
• This job is an on-site position along with flexibility based on Volvo Group work principles and coordination with your manager
• Domestic and international travel will be frequent (50%)
• To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Nice To Haves

• Master’s degree a plus
• Bilingual (English plus Spanish, Swedish, etc.) a plus

Responsibilities

• Strengthen VPNA relationships with US-based subsidiaries of global OEM partners, aligned with the global account strategy and ownership
• Act as the primary point of contact in the United States for the local entities of key global OEMs while working in close coordination with global account owners to ensure a seamless, unified customer experience
• Drive integration of OEM partners into our service and support ecosystem, increasing adoption of service, parts, and lifecycle support offerings. Influence customer behavior and decision-making by demonstrating the value of the VPNA authorized service network and support model
• Identify and enable growth opportunities in the US by understanding OEM operations, installed base, and local market needs
• Work cross-functionally within the VPNA Industrial team (including sales, service, parts) to ensure strong coordination to drive customer success
• Partner closely with the VPNA OEM Account Manager for US-based OEMs to ensure clear partnership to deliver well-coordinated and consistent customer experience
• Engage and align VPNA dealers and service partners to effectively support and deliver consistent, high-quality service experiences to Global OEMs
• Act as a cross-functional coordinator (“quarterback”), connecting global, regional, and local stakeholders to proactively address customer needs
• Continue to develop a strong understanding of global OEM’s local applications and products to engage credibly with both commercial and technical stakeholders
• Provide insights to Volvo Penta global account owners on US customer needs, market dynamics, and opportunities to strengthen long-term partnerships and growth of OEM relationships to build loyalty and position Volvo Penta for expanded lifecycle engagement

Benefits

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior