Global Mobility Specialist (R6192)

Shield AI•Dallas, TX

About The Position

Shield AI People Experience is seeking a highly organized, service-oriented Global Mobility Specialist to support the day-to-day execution and administration of its global mobility program. Reporting to and working closely with the Senior Global Mobility Program Manager, this execution-focused role coordinates employee relocations, international assignments, immigration activities, and related mobility services. The specialist keeps cases progressing by coordinating employees, internal teams, and external vendors; maintaining accurate records and timelines; and providing employees with a high-quality mobility experience.

Requirements

Bachelor’s degree or equivalent relevant professional experience.
2–4+ years of experience in Global Mobility, immigration, relocation, HR operations, or a related field.
Experience coordinating multiple employee cases, projects, or workflows simultaneously.
Strong organizational skills and exceptional attention to detail.
Strong written and verbal communication skills with a service-oriented approach.
Ability to manage deadlines, follow up proactively, and keep multiple stakeholders aligned.
Ability to handle confidential and sensitive employee information with discretion.
Comfort working cross-functionally in a fast-paced and evolving environment.

Nice To Haves

Experience supporting domestic and international employee mobility.
Familiarity with expatriate assignments, relocations, immigration processes, and mobility benefits.
Experience working with immigration counsel, relocation management companies, tax providers, or other mobility vendors.
Familiarity with HRIS, case management, or global mobility platforms.
Experience supporting a global mobility program within a rapidly growing organization.

Responsibilities

Support the Senior Global Mobility Program Manager with day-to-day administration and execution of the global mobility program.
Coordinate domestic and international relocations, expatriate assignments, transfers, repatriations, and other mobility cases from initiation through completion.
Manage routine mobility cases and escalate complex, sensitive, policy-related, or compliance matters to the appropriate partners.
Track case milestones, required documentation, approvals, deadlines, and outstanding actions.
Coordinate relocation logistics, including temporary housing, household goods, destination services, travel, and applicable benefits.
Support assignment extensions, changes, repatriations, and assignment closeout activities.
Coordinate with immigration counsel and employees on visa and work authorization processes; collect documentation and track case status, expirations, and deadlines.
Follow up with employees, internal stakeholders, and immigration partners to keep cases progressing.
Serve as a day-to-day point of contact for employees in relocation or international assignment programs, guiding them on processes, timelines, documentation, benefits, and resources.
Respond to routine employee questions about relocation, immigration, reimbursements, and assignment logistics, and provide timely communication throughout the mobility journey.
Identify employee issues or exceptions requiring additional guidance and partner with the Senior Global Mobility Program Manager on resolution.
Coordinate daily activities with relocation providers, immigration counsel, tax advisors, and other mobility partners.
Partner with People/HR, Talent Acquisition, Payroll, Finance, Legal, Security, and other internal teams to support mobility cases.
Monitor vendor deliverables, follow up on open items and service issues, and assist with reviewing mobility-related invoices and expenses for accuracy and alignment with program guidelines.
Maintain accurate mobility case records, employee data, documentation, and trackers; monitor dates, case status, costs, and program activity.
Prepare recurring reports and provide program data to the Senior Global Mobility Program Manager.
Support mobility-related audits, reconciliations, and compliance activities.
Maintain employee resources, process documentation, templates, and standard operating procedures.
Identify recurring operational issues and opportunities to streamline or improve mobility processes.
Support implementation of mobility processes, tools, policies, and vendor programs led by the Senior Global Mobility Program Manager.