Global Mobility Specialist (R6192)

Shield AI•Dallas, TX

10d•$88,000 - $130,000

About The Position

Shield AI People Experience is seeking a highly organized, service-oriented Global Mobility Specialist to support the day-to-day execution and administration of its global mobility program. Reporting to and working closely with the Senior Global Mobility Program Manager, the specialist coordinates employee relocations, international assignments, immigration activities, and related mobility services. This execution-focused role keeps mobility cases progressing, coordinates employees, internal teams, and external vendors, maintains accurate records and timelines, and provides employees with a high-quality mobility experience. The specialist supports domestic and international relocations, expatriate assignments, transfers, repatriations, immigration coordination, employee support, vendor and cross-functional coordination, program administration, reporting, and process improvement. Routine cases are managed directly, while complex, sensitive, policy-related, or potentially noncompliant matters are escalated to the Senior Global Mobility Program Manager or appropriate partners.

Requirements

Bachelor's degree or equivalent relevant professional experience.
2–4+ years of experience in Global Mobility, immigration, relocation, HR operations, or a related field.
Experience coordinating multiple employee cases, projects, or workflows simultaneously.
Strong organizational skills and exceptional attention to detail.
Strong written and verbal communication skills with a service-oriented approach.
Ability to manage deadlines, follow up proactively, and keep multiple stakeholders aligned.
Ability to handle confidential and sensitive employee information with discretion.
Comfort working cross-functionally in a fast-paced and evolving environment.

Nice To Haves

Experience supporting domestic and international employee mobility.
Familiarity with expatriate assignments, relocations, immigration processes, and mobility benefits.
Experience working with immigration counsel, relocation management companies, tax providers, or other mobility vendors.
Familiarity with HRIS, case management, or global mobility platforms.
Experience supporting a global mobility program within a rapidly growing organization.

Responsibilities

Support day-to-day administration and execution of the global mobility program.
Coordinate domestic and international relocations, expatriate assignments, transfers, repatriations, and other mobility cases from initiation through completion.
Manage routine mobility cases and escalate complex, sensitive, or policy-related matters.
Track case milestones, documentation, approvals, deadlines, and outstanding actions.
Coordinate relocation logistics such as temporary housing, household goods, destination services, travel, and applicable benefits.
Support assignment extensions, changes, repatriations, and assignment closeout activities.
Coordinate with immigration counsel and employees on visa and work authorization processes.
Collect and organize documentation required for immigration filings; track case status, expiration dates, and other critical deadlines.
Follow up with employees, internal stakeholders, and immigration partners to keep cases progressing, and escalate potential immigration or compliance risks.
Serve as a day-to-day contact for employees participating in relocation or international assignment programs.
Guide employees on mobility processes, timelines, documentation requirements, benefits, and resources; respond to routine questions about relocation, immigration, reimbursements, and assignment logistics.
Communicate thoughtfully and promptly throughout employees' mobility journeys and partner on resolution of issues or exceptions.
Coordinate day-to-day activities with relocation providers, immigration counsel, tax advisors, and other mobility partners.
Partner with People/HR, Talent Acquisition, Payroll, Finance, Legal, Security, and other internal teams on mobility cases.
Monitor vendor deliverables and follow up on open items and service issues.
Assist with reviewing mobility-related invoices and expenses for accuracy and alignment with program guidelines.
Maintain accurate mobility case records, employee data, documentation, and trackers.
Monitor important dates, case status, costs, and program activity; prepare recurring reports and provide program data to the Senior Global Mobility Program Manager.
Support mobility-related audits, reconciliations, and compliance activities.
Maintain employee resources, process documentation, templates, and standard operating procedures.
Identify recurring operational issues and opportunities to streamline or improve mobility processes.
Support implementation of new mobility processes, tools, policies, and vendor programs led by the Senior Global Mobility Program Manager.