Global Head of Membership

Newlab•Brooklyn, NY

1d•Onsite

About The Position

Newlab is seeking a Global Head of Membership to lead the delivery, operations, and financial performance of its Membership organization across all Newlab locations and the Newlab Brooklyn ecosystem. The role executes the global membership platform so startups can move faster as part of Newlab, while ensuring a consistent, seamless experience across locations and digitally. It is an in-person role five days a week in the Brooklyn office, with semi-frequent travel to Detroit, New Orleans, and future Newlab locations. The leader will oversee membership operations and business performance, including budgeting, forecasting, growth, pricing, monetization, and sustainable financial models. They will support consistent delivery across locations, manage membership leaders, improve the member experience using data, oversee digital platforms, and develop systems and processes that enable the organization to scale. The role works closely with senior leadership and teams across membership, facilities, business operations, pipeline, and localization.

Requirements

At least 5 years of relevant experience.
Experience in senior operational roles, such as Head of Operations or Chief of Staff, preferably in a high-growth, venture-backed environment.
Direct P&L ownership.
Operational team management experience.
A proven track record in operations, ecosystem building, or innovation program design.
An entrepreneurial mindset with strong execution, communication, and analytical skills.
Experience managing complex stakeholder networks, including investors, corporates, and startups.
Deep curiosity about emerging technologies and frontier sectors, such as AI, robotics, energy, climate, mobility, and materials.

Nice To Haves

Experience scaling a membership, accelerator, or community platform.
Familiarity with NYC’s innovation ecosystem or public-private tech initiatives.
Experience as an early-stage founder or founding employee.
An MBA or equivalent leadership experience.
Technical experience in a lab, innovation, or manufacturing environment.

Responsibilities

Help execute the roadmap for Newlab’s Membership product across locations in alignment with company goals.
Lead implementation of new services, benefits, and partnerships locally and globally.
Align physical and digital products across locations into a cohesive business unit.
Manage business accountability for the Membership business, including community, labs/product realization, and facilities, as well as budgeting, forecasting, and growth across locations.
Collaborate with senior leadership to develop standardized membership components, such as onboarding, and work with local membership teams to ensure consistent delivery.
Collaborate with senior leadership to develop pricing models, monetization, and sustainable financial models for scaling the business unit.
Work with global pipeline and localization teams to maximize Newlab assets, infrastructure, and capabilities and optimize the attraction potential of new member companies.
Work with the Head of Membership Experience to foster an interdisciplinary ecosystem of startups, researchers, investors, and partners.
Use data to refine how value is created and delivered to members and report on the value created.
Oversee Newlab’s digital platforms, including the community Slack and Newlab OS.
Collaborate with facilities teams to provide startups with a safe, consistent, and responsive experience for urgent, technical, and nuanced requirements.
Manage a high-performing team of Membership leaders in each Newlab location.
Represent members’ needs and platform requirements internally.
Collaborate cross-functionally to maximize startup exposure to the broader Newlab platform.
Work with business operations to integrate systems and infrastructure that support membership scale and personalized experience delivery.
Establish systems and processes for day-to-day operations, including mail delivery and distribution.
Work with the Director of Facilities to ensure global safety and facilities best practices.
Identify and support opportunities to improve data and contract management processes.