Global Head of Membership

Newlab Careers•New York, NY

2d•$180,000 - $215,000•Onsite

About The Position

Newlab is seeking a Global Head of Membership to lead delivery, operations, and financial performance for its Membership organization across all Newlab locations and for the Newlab Brooklyn ecosystem. The role will execute the global membership platform so startups can move faster, while ensuring a consistent, seamless experience across locations and digitally. It is suited to a seasoned operator with P&L ownership, management experience, an operator mindset, and a technical engineering foundation. This is an in-person role five days a week in the Brooklyn office, with semi-frequent travel to Detroit, New Orleans, and future Newlab locations. The role oversees membership operations, business performance, member experience, stakeholder and team leadership, and the systems and processes needed to scale membership.

Requirements

At least 5 years of relevant experience.
Experience in senior operational roles, such as Head of Operations or Chief of Staff; experience in a high-growth, venture-backed environment is preferred.
Direct P&L ownership.
Operational team management experience.
Proven track record in operations, ecosystem building, or innovation program design.
Entrepreneurial mindset with strong execution, communication, and analytical skills.
Experience managing complex stakeholder networks, including investors, corporates, and startups.
Deep curiosity about emerging technologies and frontier sectors such as AI, robotics, energy, climate, mobility, and materials.

Nice To Haves

Experience scaling a membership, accelerator, or community platform.
Familiarity with NYC’s innovation ecosystem or public-private technology initiatives.
Experience as an early-stage founder or founding employee.
MBA or equivalent leadership experience.
Technical experience in a lab, innovation, or manufacturing environment.

Responsibilities

Help execute the roadmap for Newlab’s Membership product across locations in alignment with company goals.
Lead implementation of new services, benefits, and partnerships locally and globally.
Align physical and digital products across locations into a cohesive business unit.
Manage business accountability for the Membership business, including community, labs/product realization, facilities, budgeting, forecasting, and growth across locations.
Collaborate with senior leadership to develop standardized components of the membership offering, such as onboarding, and work with local membership teams to ensure consistent local delivery.
Collaborate with senior leadership to develop pricing models, monetization, and sustainable financial models for scaling the business unit.
Collaborate with global pipeline and localization teams to maximize the utility of Newlab assets, infrastructure, and capabilities and optimize attraction of suitable new member companies.
Work with the Head of Membership Experience to foster a vibrant, interdisciplinary ecosystem of startups, researchers, investors, and partners.
Use data to refine how value is created and delivered to members and report on that value.
Oversee Newlab’s digital platforms, including the community Slack and Newlab OS.
Collaborate with facilities teams to provide startups with a safe, consistent, and responsive experience for urgent, technical, and nuanced requirements.
Manage a high-performing team of Membership leaders in each Newlab location.
Act as the internal voice of member needs and platform requirements.
Collaborate cross-functionally to maximize startup exposure to the wider Newlab platform.
Work with the business operations team to integrate systems and infrastructure that support membership scale and personalized experience delivery.
Establish day-to-day operating systems and processes, including mail delivery and distribution.
Work with the Director of Facilities to ensure global safety and facilities best practices.
Identify and support opportunities to improve data and contract management processes.