Global Growth Director

WovenWorks•Cincinnati, OH

About The Position

The Global Growth Director is a senior client growth and account leadership role responsible for expanding WovenWorks’ relationships with existing clients while ensuring strong day-to-day leadership of the teams supporting those accounts. This individual will serve as a senior commercial leader across assigned client relationships, identifying opportunities to grow revenue, deepen WovenWorks’ presence within client organizations, and connect client needs to the full breadth of WovenWorks’ capabilities. In addition to owning account growth, the Global Growth Director will provide day-to-day leadership to the Client Success Directors and Project Managers supporting assigned accounts. The role will ensure teams are aligned around client priorities, growth opportunities, delivery expectations, and the overall health of each relationship. The ideal candidate brings strong agency experience, deep familiarity with packaging and CPG environments, and experience working within a service-based organization where growth depends on building trusted client relationships and delivering high-value multidisciplinary work.

Requirements

Agency experience is required.
Packaging experience is required.
Experience working within a professional services, creative services, consulting, design, innovation, or other service-based organization is required.
Demonstrated experience growing existing client accounts and expanding relationships within large organizations.
Experience managing complex CPG, consumer brand, packaging, innovation, design, or related client relationships.
Experience leading multidisciplinary teams responsible for client delivery and relationship management.
Strong understanding of how agency and professional services businesses grow through account expansion, trusted relationships, and strong execution.
Experience engaging senior client stakeholders and navigating complex client organizations.
Demonstrated ability to identify commercial opportunities and translate client needs into solutions.
Experience managing account plans, pipelines, proposals, and revenue opportunities.
Proven ability to balance client relationship leadership, commercial growth, and team management.
Strong commercial and growth mindset.
Exceptional client relationship and account leadership skills.
Ability to identify opportunities beyond the immediate project or brief.
Confident and credible communicator with senior client stakeholders.
Strong leadership and people-management capabilities.
Ability to coach teams and create accountability across multiple client relationships.
Excellent discovery, consultative selling, and solution-framing skills.
Strong written, verbal, presentation, and storytelling abilities.
Ability to navigate complex organizations and build relationships across multiple functions and levels.
Strong business judgment and understanding of agency economics.
Highly organized and comfortable managing multiple accounts, opportunities, and teams simultaneously.
Collaborative leadership style with the ability to work effectively across disciplines.
Strong sense of urgency, ownership, and follow-through.
CRM, account planning, and pipeline management experience required.
Proficiency with Microsoft Office and business presentation tools.

Nice To Haves

Bachelor’s degree in business, marketing, communications, design, or a related field preferred.

Responsibilities

Own the growth strategy for assigned existing client relationships.
Identify opportunities to expand WovenWorks’ footprint across brands, business units, functions, and geographies.
Develop a strong understanding of each client’s business priorities, innovation agenda, challenges, and future needs.
Proactively identify and pursue new opportunities within existing accounts.
Build relationships with new stakeholders and decision-makers across client organizations.
Position WovenWorks’ broader capabilities in ways that address client needs and create additional value.
Partner with senior leadership to establish account growth goals, priorities, and revenue targets.
Develop and maintain account growth plans for priority clients.
Track account performance, opportunities, relationship health, and progress against growth objectives.
Support selective new-business opportunities where appropriate.
Serve as a senior relationship leader for assigned WovenWorks clients.
Build trusted relationships with senior client stakeholders across marketing, innovation, R&D, packaging, procurement, insights, and related functions.
Maintain a strong understanding of client organizations, priorities, decision-making processes, and business challenges.
Lead strategic client conversations focused on future opportunities rather than individual projects alone.
Ensure WovenWorks is positioned as a strategic growth and innovation partner rather than a project-based vendor.
Identify potential relationship risks early and partner with internal leadership to resolve them.
Create opportunities for regular senior-level engagement with key clients.
Provide day-to-day leadership and direction to the Client Success Directors and Project Managers supporting assigned accounts.
Oversee a team that currently includes approximately four Client Success Directors and five Project Managers.
Establish clear priorities, expectations, and accountability across account teams.
Ensure Client Success Directors and Project Managers understand client objectives, account strategy, and growth priorities.
Guide teams in anticipating client needs and identifying opportunities beyond the immediate scope of active projects.
Help resolve account-level challenges, competing priorities, and client escalations.
Coach Client Success Directors and Project Managers on client relationship management, commercial thinking, and account growth.
Create strong connectivity between commercial strategy and day-to-day account delivery.
Ensure teams operate consistently across accounts while adapting to individual client needs.
Lead discovery conversations to understand client business challenges and uncover opportunities for WovenWorks.
Connect client needs to WovenWorks’ capabilities across design, strategy, insights, research, engineering, prototyping, and related services.
Partner with internal subject matter experts to develop integrated solutions tailored to client needs.
Shape opportunities early by helping clients define challenges, approaches, and potential engagements.
Use WovenWorks capabilities, case studies, thought leadership, and expertise to demonstrate relevant value.
Ensure proposed solutions are commercially strong, differentiated, and aligned with client objectives.
Lead or support the development of proposals, presentations, scopes, and client growth materials.
Coordinate with internal teams to develop appropriate solutions, timelines, staffing approaches, and value propositions.
Participate in pricing, scope, and commercial conversations with clients and WovenWorks leadership.
Ensure opportunities move efficiently from initial discussion through proposal, approval, and project launch.
Maintain clear ownership of follow-up and next steps throughout the sales process.
Support successful transition of secured engagements into delivery.
Maintain visibility into growth opportunities across assigned client accounts.
Ensure accurate opportunity, account, and pipeline information is maintained within the CRM.
Track proposals, next steps, probability, timing, and expected revenue.
Provide reliable account-level forecasting and pipeline updates.
Use pipeline and account data to prioritize commercial activity.
Partner with leadership to identify gaps against growth targets and develop actions to address them.
Maintain structured account plans for priority relationships.
Serve as a key connector between clients, Client Success, Project Management, Creative, Strategy, Insights, Engineering, Prototyping, and WovenWorks leadership.
Ensure internal teams understand client objectives, relationship context, and strategic priorities.
Bring the right internal expertise into client conversations at the right time.
Maintain strong alignment between commercial commitments and delivery capabilities.
Work closely with discipline leaders to ensure WovenWorks presents integrated solutions to clients.
Facilitate collaboration across teams to support both strong delivery and long-term account growth.
Maintain strong knowledge of CPG, packaging, innovation, design, consumer, and industry trends.
Understand the competitive landscape and how WovenWorks differentiates within the market.
Identify trends and developments that may create opportunities within existing accounts.
Bring relevant market insights into client discussions.
Participate in appropriate client events, industry gatherings, conferences, and networking opportunities.