Global Customer Training & Education Manager

GE HealthCare

3d•$89,600 - $134,400•Onsite

About The Position

The global customer training & education team consists of 8 dedicated and passionate specialists with a mix of seniority, educational backgrounds, and nationalities. We are regionally organized and collaborate for global activities. The team develops and maintains the clinical and product training for direct, in-direct sales, clinical specialists, marketing, as well as our customers of GE HealthCare Surgical Visualization and Guidance solutions. We plan and execute various types of trainings events for end-users (surgeons), distributors and internal employees e.g., virtual product demonstrations from our studio in Miami, webinars and in-person workshops. We are a strong team that values collaboration, support, honesty, and respect. We are driven by making a difference and continuing to improve training activities across the globe to support our innovative solutions for Surgical, Visualization and Guidance. We are looking for a team player, with a positive attitude, who is proactive, curious and open-minded.

Requirements

5 years of experience from a similar position in medical devices.
Must possess a clinical background with experience with imaging modalities.
You are a self-starter, dynamic and outgoing with a strong drive to develop the clinical market approach.
Are fluent in written and spoken English, other languages a plus.
Can collaborate across different departments.
Have strong organizational skills and attention to detail.
Can manage multiple projects at the same time.
Understand the regulatory implications with medical devices.
Understand the importance of compliance while working with HealthCare Professionals.
Have a resilient mindset and thrive in a changing environment.

Nice To Haves

Experience working in the surgical environment will be a plus.

Responsibilities

Lead development of training programs & execution of training activities for healthcare professionals, internal GE Healthcare employees and distribution partners in the use of SVG clinical solutions in collaboration with the global education team.
Training activities for field employees in direct and indirect sales channels, new hire training, and end-users.
Support new product introductions.
Work closely with Key Opinion Leaders (KOL).
Host webinars and other virtual training events for Customers and internal employees.
Plan and execute end-user workshops.
Prepare instructions videos and other recording material.
Liaise with the team to improve the training offering.
Work on and manage multiple projects simultaneously.
Work closely with other departments, especially Product Marketing, Marketing Communication, Product Management, Quality Assurance, and Regulatory Affairs.