Director, Global Customer Training

Revalize•remote, UNITED STATES

9d•$115,000 - $140,000•Remote

About The Position

The Director, Global Customer Training will lead the transformation of a revenue-generating training organization responsible for customer education across Revalize's software product portfolio. This is a change leadership role: the Director will reimagine how training is designed, packaged, delivered, and scaled — modernizing curriculum strategy, delivery operations, systems, and commercial performance — while leading a globally distributed team spanning the US and Germany through that change. The right candidate is energized by building what's next, not maintaining what exists.

Requirements

Demonstrated success leading a team or function through significant transformation or change — restructuring an operating model, digitizing a delivery organization, turning around performance, or building a function from the ground up
Change leadership skills that show up in results: vision-setting, stakeholder alignment, and the resilience to drive adoption through resistance
7+ years in customer education, training, enablement, or an adjacent customer-facing function, with meaningful people leadership experience; deep training tenure is valuable but not a substitute for transformation drive
Experience owning revenue, P&L, or commercial outcomes for a service or product line
Working knowledge of instructional design across modalities (ILT, vILT, eLearning); enough fluency to set strategy and evaluate quality
Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems
Experience managing globally distributed teams across time zones and cultures
Comfort with data: reporting, pipeline analysis, and operational metrics

Nice To Haves

B2B SaaS or enterprise software industry background strongly preferred

Responsibilities

Define and drive the transformation roadmap for the global training organization, including operating model, delivery mix, and commercial strategy
Lead the team through change with clarity and conviction: set the vision, build buy-in, manage resistance, and sustain momentum across two continents
Champion new ways of working, including automation, AI-assisted content development, and scalable digital-first delivery models
Partner with senior leadership to align the transformation with company growth priorities and secure cross-functional sponsorship
Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services
Redesign the training catalog — course packaging, pricing tiers, and bundled offerings — to align with product sales cycles and unlock new revenue
Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction
Set the instructional design strategy for multiple product lines, spanning instructor-led (ILT/vILT) and asynchronous self-paced content
Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough
Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders
Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development
Develop the team's capabilities for the future state: new skills, new tools, new delivery formats
Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite
Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity
Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input
Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities