Clinical Training & Customer Education Manager

Neuronetics, Inc.

5d•Onsite

About The Position

Help Shape the Future of Mental Health Care! At Neuronetics, we're passionate about advancing mental health treatment through innovative technology and exceptional customer support. As the Clinical Training & Customer Education Manager, you will play a critical role in ensuring clinicians, healthcare providers, and field teams are equipped with the knowledge and confidence to safely and effectively deliver NeuroStar® Advanced Therapy. In this highly visible role, you'll lead clinical education initiatives, develop engaging training programs, and partner with cross-functional teams to enhance customer success and patient outcomes nationwide.

Requirements

Strong ability to communicate complex clinical concepts in an engaging and practical way.
Excellent presentation, facilitation, and coaching skills.
Experience building trusted relationships with clinicians, providers, customers, and cross-functional stakeholders.
Strong organizational skills with the ability to manage multiple projects and priorities.
A customer-focused mindset and passion for improving patient outcomes.
Bachelor's degree required.
4-7 years of experience in clinical training, healthcare, medical devices, customer education, or a related field.
Experience interacting with healthcare professionals, clinical teams, or patients in a medical setting.
Strong communication, presentation, and facilitation skills.
Proficiency with Microsoft Office applications.

Nice To Haves

Experience in medical devices, behavioral health, neuromodulation, TMS, or related therapeutic areas.
Background in adult learning, instructional design, curriculum development, or certification programs.
Experience supporting field-based commercial or clinical teams.

Responsibilities

Design, develop, and continuously improve clinical education programs for healthcare providers, technicians, customers, and internal field teams.
Deliver engaging in-person and virtual training, clinical presentations, hands-on workshops, and certification programs.
Support customer onboarding and ongoing clinical education to drive confidence, adoption, and best practices in NeuroStar® Therapy.
Educate clinicians on treatment protocols, patient management, treatment planning, and safe system operation.
Develop presentations, videos, learning modules, assessments, job aids, and certification resources.
Partner with Medical Affairs, Marketing, Product Development, Reimbursement, Sales Enablement, and field teams to identify training needs and improve educational programs.
Gather customer feedback to help shape future training, product enhancements, and customer experience initiatives.
Maintain training documentation, certification records, and program reporting while ensuring compliance with applicable standards.

Benefits

health insurance
dental insurance
vision insurance
optional supplemental medical insurance
health savings and flexible spending accounts
company-paid life insurance and additional voluntary life insurance
company-paid short term disability and long term disability insurance
participation in a 401(k) savings and investment plan with company contribution
paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time.
Flex-PTO, which allows time off without accrual for full-time exempt employees.
paid sick leave (if applicable and required under state law)