Global CRM Executive

Soho House & Co. • New York, NY

3d • $95,000 - $110,000

About The Position

The Global CRM Executive joins the Global Marketing team and is responsible for executing email, push notification, and WhatsApp campaigns for global audiences, with a focus on North America. The role also creates custom email modules and campaigns using HTML and CSS to improve member experience and engagement. The Executive manages their workflow, prioritizes tasks, and delivers accurate, high-quality campaigns within tight deadlines. The position reports to the Global CRM Manager.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field.
• At least 2 years of experience in CRM marketing, including email, push notifications, and lifecycle management.
• Proficiency in Salesforce Marketing Cloud, including Journey Builder and dynamic content creation.
• Strong HTML and CSS skills.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Detail-oriented with a high level of accuracy in campaign execution.
• Analytical mindset and ability to interpret data and derive actionable insights.
• Strong communication skills and ability to collaborate effectively with cross-functional teams.
• Experience with A/B testing and campaign optimization.
• Knowledge of email and push notification best practices, trends, and regulations.
• Availability for periodic on-call weekends.

Nice To Haves

• Experience with Hightouch or a similar customer data platform (CDP).

Responsibilities

• Build, schedule, and deploy daily email and push notification campaigns to segmented audiences using Salesforce Marketing Cloud.
• Collaborate with Marketing, Membership, and Digital teams to identify target audiences, segment lists, and implement personalized messaging.
• Manage and manipulate datasets, maintain data hygiene, and integrate data across platforms for segmentation and personalization.
• Code and test custom email modules, templates, and campaigns using HTML and CSS in alignment with brand guidelines and the email design system.
• Test and troubleshoot campaigns across devices and platforms to ensure accurate rendering and functionality.
• Monitor and analyze campaign performance, providing insights and recommendations to improve future campaigns.
• Manage workflow independently, prioritize tasks, and handle a high volume of campaigns while maintaining accuracy and attention to detail.

Benefits

• Medical, dental, and vision coverage for eligible full-time employees.
• Retirement fund with a 2% match for eligible full-time employees.
• Sick days and vacation days for full-time employees.
• Career development opportunities, including domestic or international and managerial or technical progression.
• Mentoring, apprenticeship, local outreach, and sustainability opportunities through Soho Impact.
• Internally and externally run learning and development courses.
• Food and drink activities, trips, training, and events through Cookhouse & House Tonic.
• Monthly team events, including fitness sessions, cinema screenings, and art classes.
• A substantial complimentary meal while on duty in Houses and Restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level