Global Client Manager
About The Position
The Global Client Manager (GCM) joins NTT’s Global IP Network (GIN) team, supporting one of the world’s largest Tier 1 global IP backbones. The role drives profitable revenue growth across an assigned portfolio of Global IP Network customers and targeted new-logo accounts. Its primary focus is Global IP Transit, while developing opportunities across the broader GIN portfolio, including IPv4 Address Leasing, Ethernet Services, and DDoS Protection Services. The GCM owns the commercial relationship from opportunity identification through contract execution and account growth. The role works with customers and internal teams to align solutions with business and technical requirements, and requires disciplined sales execution, commercial judgment, technical credibility, stakeholder management, pipeline management, and forecasting. The position reports to the Director of Sales and works with globally distributed teams and customer stakeholders. It is remote, includes approximately 25% travel, and may require work outside standard local business hours to support global customers and business-critical activities.
Requirements
- Good understanding of the global Internet infrastructure market, including working knowledge of IP Transit, Ethernet transport, IPv4 addressing, DDoS protection, BGP, Internet routing concepts, and Autonomous System Numbers (ASNs).
- Ability to use commonly available ASN and routing lookup tools and translate technical capabilities into clear customer value.
- Strong commercial awareness, customer orientation, adaptability, and ability to rapidly develop knowledge of evolving technologies, markets, and competitors.
- Demonstrated success growing existing accounts, developing new business, and achieving or exceeding sales targets.
- Experience managing complex technical and commercial sales cycles involving multiple stakeholders and cross-functional solution teams.
- Proficiency with Salesforce.com or a comparable CRM platform and standard business productivity tools.
- Skills in account management, new-business development, consultative and value-based selling, customer relationships, stakeholder management, commercial negotiation, and opportunity management.
- Ability to translate technical capabilities and complex requirements into business value.
- Ability to manage pipelines, forecasting, CRM discipline, and multiple concurrent opportunities.
- Strong written, verbal, presentation, and cross-functional collaboration skills.
- Ability to work effectively across multiple time zones and with globally distributed internal and customer teams.
Nice To Haves
- Bachelor's degree in Business, Marketing, Finance, Technology, or a related field; equivalent relevant professional experience will be considered.
- Five or more years of successful B2B technology or telecommunications sales experience.
- Experience selling network, Internet infrastructure, telecommunications, or related services; IP Transit sales experience is preferred.
- Experience selling to Internet-centric organizations such as Internet Service Providers, CDNs, cloud and digital service providers, hosting providers, carriers, or other bandwidth-intensive customers.
Responsibilities
- Achieve or exceed assigned revenue and NIMRR targets by growing existing accounts and acquiring new customers.
- Develop and execute account and opportunity strategies across the GIN portfolio, identifying expansion and cross-sell opportunities aligned with customer needs.
- Build and maintain trusted relationships with commercial, technical, operational, and procurement stakeholders.
- Manage the end-to-end sales cycle, including discovery, solution alignment, proposal development, negotiation, contract execution, and handoff to delivery teams.
- Maintain a qualified pipeline, accurate opportunity data, and reliable forecasts in Salesforce or the designated CRM platform.
- Coordinate with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other teams to support successful customer outcomes.
- Maintain current knowledge of the GIN portfolio, competitive environment, Internet infrastructure trends, and customer business models.
- Work outside standard local business hours when reasonably required to support global customers, negotiations, customer meetings, or business-critical activities.
- Travel approximately 25%, with additional travel based on customer and business requirements and applicable local requirements.
- Perform other duties consistent with the role as reasonably assigned.
Benefits
- Medical insurance with an employer contribution
- Dental insurance with an employer contribution
- Vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401(k) program with company match
- Additional voluntary or legally required benefits
- Potential eligibility for incentive compensation based on individual and/or company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
