Sr. Client Success Manager - ITEU Global Enterprise

Gartner•Irving, TX

14d•$78,000 - $108,000•Hybrid

About The Position

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large, multinational client teams.

Requirements

Demonstrate curiosity about industries, business models, and the challenges facing large organizations.
Connect information from multiple sources to develop thoughtful recommendations and insights.
Build credibility with stakeholders and develop trusted business relationships.
Balance execution excellence with strategic thinking.
Remain effective in fast-paced, evolving, and often ambiguous environments.
5+ years of client-facing experience in customer success, consulting, account management, strategy, business operations, sales, or related fields.
Experience working with enterprise or Fortune 1000 organizations.
Strong executive communication and stakeholder management skills.
Bachelor's degree required.

Nice To Haves

MBA or equivalent business, consulting, or enterprise leadership experience strongly preferred.

Responsibilities

Partner with technology and business leaders to understand strategic priorities, challenges, and opportunities.
Facilitate consultative discussions that translate business objectives into actionable engagement plans.
Build relationships across multiple stakeholder groups while helping clients maximize value from their Gartner investment.
Analyze client engagement, business priorities, and organizational dynamics to identify opportunities for increased impact.
Coordinate across Gartner teams, products, and subject matter experts to deliver a seamless client experience.
Proactively identify risks, gaps, and growth opportunities and develop action plans to address them.
Communicate effectively with executive stakeholders and help clients connect technology decisions to broader business outcomes.