Global Client Manager

NTT Ltd.•Michigan, United States of America, MI

1d•$75,000 - $139,000•Remote

About The Position

The Global Client Manager joins NTT’s Global IP Network (GIN) team, which operates a Tier 1 global IP backbone spanning the Americas, Europe, Asia, and Oceania. The role drives profitable revenue growth across an assigned portfolio of Global IP Network customers and targeted new-logo accounts. Its primary focus is Global IP Transit, with opportunities across the broader GIN portfolio, including IPv4 Address Leasing, Ethernet Services, and DDoS Protection Services. The manager owns commercial customer relationships from opportunity identification through contract execution and account growth. The position works with customers and internal teams to align solutions with business and technical requirements, relying on disciplined sales execution, commercial judgment, technical credibility, stakeholder management, pipeline management, and forecasting. This is a remote U.S.-based position with a starting target compensation range of $75,000–$139,000. Actual compensation depends on factors including work location, experience, skills, and qualifications. The role may also be eligible for incentive compensation based on individual and/or company performance. Company benefits include medical, dental, and vision insurance with an employer contribution; flexible spending or health savings accounts; life and AD&D insurance; short- and long-term disability coverage; paid time off; employee assistance; a 401(k) program with company match; and additional voluntary or legally required benefits. The role may require work outside standard local business hours when reasonably needed to support global customers or business-critical activities.

Requirements

Good understanding of the global Internet infrastructure market, with working knowledge of IP Transit, Ethernet transport, IPv4 addressing, DDoS protection, BGP, Internet routing concepts, and Autonomous System Numbers (ASNs).
Ability to use commonly available ASN and routing lookup tools and translate technical capabilities into clear customer value.
Strong commercial awareness, customer orientation, adaptability, and ability to rapidly develop knowledge of evolving technologies, markets, and competitors.
Demonstrated success growing existing accounts, developing new business, and achieving or exceeding sales targets.
Experience managing complex technical and commercial sales cycles involving multiple stakeholders and cross-functional solution teams.
Proficiency with Salesforce.com or a comparable CRM platform and standard business productivity tools.
Ability to work effectively across multiple time zones and with globally distributed internal and customer teams.
Strong written, verbal, presentation, and cross-functional collaboration skills.

Nice To Haves

Bachelor's degree in Business, Marketing, Finance, Technology, or a related field; equivalent relevant professional experience will be considered.
5+ years of successful B2B technology or telecommunications sales experience.
Experience selling network, Internet infrastructure, telecommunications, or related services; IP Transit sales experience preferred.
Experience selling to Internet-centric organizations such as Internet Service Providers, CDNs, cloud and digital service providers, hosting providers, carriers, or other bandwidth-intensive customers.
Account management, new-business development, and consultative/value-based selling skills.
Customer relationship, stakeholder, commercial negotiation, and opportunity management skills.
Pipeline management, forecasting, CRM discipline, and ability to manage multiple concurrent opportunities.

Responsibilities

Achieve or exceed assigned revenue and NIMRR targets by growing existing accounts and acquiring new customers.
Develop and execute account and opportunity strategies across the GIN portfolio, identifying expansion and cross-sell opportunities aligned with customer needs.
Build and maintain trusted relationships with commercial, technical, operational, and procurement stakeholders.
Manage the full sales cycle, including discovery, solution alignment, proposal development, negotiation, contract execution, and handoff to delivery teams.
Maintain a qualified pipeline, accurate opportunity data, and reliable forecasts in Salesforce or the designated CRM platform.
Coordinate with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other teams to support successful customer outcomes.
Maintain current knowledge of the GIN portfolio, competitive environment, relevant Internet infrastructure trends, and customer business models.
Perform other duties consistent with the role as reasonably assigned.

Benefits

Medical insurance with an employer contribution
Dental insurance with an employer contribution
Vision insurance with an employer contribution
Flexible spending account or health savings account
Life and AD&D insurance
Short- and long-term disability coverage
Paid time off
Employee assistance
401(k) program with company match
Additional voluntary or legally required benefits
May be eligible for incentive compensation based on individual and/or company performance