Global Change & Communications Specialist – Digital Products

Boston Consulting Group•Atlanta, GA

6d•$73,000 - $89,500

About The Position

Boston Consulting Group is seeking a Global Change & Communications Specialist to join its Change Management and Communications Center of Expertise (CoE). The role supports product portfolios that deliver BCG employees’ digital workforce experience and operates as part of a surge-capacity team that can ramp up or down across portfolios as priorities shift. The specialist applies change management knowledge while collaborating with agile product delivery teams and other CoE experts to shape how BCG employees work, make decisions, and adopt digital products. The position is focused on internal company marketing, communications, and change management, not client-facing work. The role executes change strategies for digital products to drive and embed adoption behaviors. It includes stakeholder and impact assessments, risk mitigation, strategic communications, training and enablement, and tracking change and behavioral metrics. The specialist engages portfolio teams to understand priorities and roadmaps, identifies upcoming changes and behaviors that support adoption, and collaborates with cross-functional teams, designers, and vendors. The position requires adapting quickly to different portfolios and team norms while managing expectations across multiple workstreams. For US locations, the Atlanta base salary range is $73,000–$89,500. Total compensation also includes an annual discretionary performance bonus of up to 12%, retirement contributions starting at 5% and increasing to 10% after two years, and the benefits described in the posting.

Requirements

2–4 years of experience in a dedicated change management role.
Excellent verbal and written communication skills.
Fluency in English, including writing, reading, and speaking.
Experience or passion for structuring and solving complex problems.

Nice To Haves

Consulting and/or project management-based experience is a significant plus.
Change management certification.
Experience operating in an agile or surge-capacity model, with comfort ramping across multiple portfolios on short notice.
Exposure to behavioral science or related disciplines, with interest in developing further expertise.
University degree with demonstrated high academic achievement.

Responsibilities

Execute change strategies and approaches for digital products, focused on driving and embedding behaviors that support adoption.
Conduct stakeholder assessments and develop engagement plans to address and mitigate risks.
Conduct change impact assessments, identify risks to delivery and adoption, and create practical mitigation activities.
Develop and deliver strategic, user-framed communication plans.
Write, review, and send user-framed communications and content.
Develop training and enablement approaches and content.
Track change management and behavioral KPIs and metrics.
Engage with portfolio teams to understand priorities and roadmaps, ramping up quickly as surge demand shifts.
Identify and articulate upcoming changes and behaviors needed to support adoption, drawing on behavioral science principles.
Manage stakeholder expectations across multiple workstreams and seek assistance when appropriate.
Collaborate with cross-functional teams, designers, and vendors to facilitate change activities.
Build relationships quickly and adapt to new team working norms while moving across portfolios.
Partner with CoE colleagues to identify, use, and contribute to best practices and lessons learned.

Benefits

Annual discretionary performance bonus of up to 12%.
Retirement contribution starting at 5% and increasing to 10% after two years.
Zero-dollar health insurance premiums for employees, spouses, and children.
Low $10 copays for doctor visits, urgent care, and generic prescriptions.
Dental coverage, including up to $5,000 in orthodontia benefits.
Vision insurance covering glasses and contact lenses annually.
Reimbursement for gym memberships and other fitness activities.
Fully vested annual Profit Sharing Retirement Fund contributions, whether or not the employee contributes.
Option for employees to make personal contributions to a 401(k) plan.
Paid parental leave and family benefits including elective egg freezing, surrogacy, and adoption reimbursement.
Paid time off, including 12 holidays per year, an annual office closure between Christmas and New Year’s, and 15 vacation days per year.
Paid sick time on an as-needed basis.