Digital Communications Specialist

Messerli & Kramer•Plymouth, MN

2d•Onsite

About The Position

Messerli Kramer is hiring a full-time, in-person Digital Communications Specialist for its Plymouth, Minnesota office. The role manages consumer-facing email communications to support recovery of outstanding debts on client accounts while creating a positive consumer experience and, in many cases, negotiating to resolve debts promptly and responsibly. The position communicates with consumers and third parties, follows client-specific communication restrictions, negotiates repayment according to firm and client standards, and maintains professional, respectful interactions. It also involves entering accurate information into outbound emails, tracking incoming messages to ensure timely responses within client standards, and reviewing consumer files while maintaining strict confidentiality. The position operates in a professional office setting and routinely uses standard office equipment. Applicants must pass a criminal background check and drug screening before beginning employment. The starting wage is $19–$22 per hour.

Requirements

High school diploma or GED.
Excellent communication and people skills.
Organized, self-motivated, and goal-oriented.
Ability to manage stressful situations while maintaining composure.
Ability to be confident and engaging while remaining polite and compassionate.
Attention to detail and ability to reason and think quickly when negotiating.
Attention to detail in tracking email communications and ensuring each incoming email receives a response.
Strong working knowledge of Microsoft Office, especially Outlook and Excel.
Ability to pass a criminal background check and drug screening before commencing employment.
Ability to meet the role’s physical demands, with reasonable accommodations available as stated in the posting.

Nice To Haves

One to two years of collections, call center (telemarketing or customer service), sales, retail, or other related experience is preferred but not required.

Responsibilities

Communicate with consumers and third parties by email.
Observe client-specific restrictions when communicating with consumers and third parties.
Negotiate debt repayment according to firm and client standards.
Maintain a professional demeanor and support a positive consumer experience in all interactions.
Accurately enter data into outbound emails.
Establish and maintain a tracking system to ensure emails receive responses within client standards.
Review consumer files while maintaining confidentiality.