Global Benefits Practice Leader

WTW•Tampa, FL

About The Position

As North America Mid-Market Global Benefits Practice Leader, this role leads WTW’s Global Benefits and Rewards Consultants in driving growth and client retention through solutions for emerging multinational organizations. The practice is part of H&B’s Strategy and Specialties organization and works closely with North American H&B client teams to deliver complementary, globally integrated solutions, including Global Benefits Management (GBM). It draws on WTW’s global infrastructure, wholly owned network, solutions and resources to help multinational organizations develop and execute sustainable global benefits strategies. The role combines North America practice leadership, global consulting, commercial growth and oversight of client delivery. It is accountable for revenue growth, profitability, pipeline, retention and market penetration, and for advancing delivery and execution. The leader represents the practice on global market developments and WTW’s value propositions, coordinates opportunity pursuit with H&B Producers and Market Leaders, and aligns practice priorities with broader H&B strategy and reporting needs. The role also oversees staffing, colleague development, market engagement and the creation of scalable, repeatable solutions for mid-market clients.

Requirements

15 or more years of experience working on global and regional employee benefits programs and related consulting services for multinational organizations, in a consulting or brokerage environment.
Demonstrated people-leadership experience leading, developing and managing consultant teams across multiple levels and geographies.
Proven record of selling complex engagements, meeting or exceeding revenue and market penetration goals, and growing and retaining large client relationships.
Ability to build credibility with business leaders, sales professionals and global stakeholders and navigate a complex, matrixed professional-services organization.
Executive presence and polished written and oral communication skills, with ability to influence senior leaders, engage clients and represent the practice at North American and global levels.
Ability to collaborate across organizational boundaries, connect related practice capabilities and translate broad business priorities into practical action.
Strong analytical and commercial judgment, including ability to synthesize data, develop insights and communicate a compelling executive narrative.
Flexibility, ability to diagnose and resolve issues, and comfort working with ambiguity.
Strong command of data, analytics and digital tools, and executive-level storytelling; advanced proficiency with Excel and PowerPoint.
Availability to travel as needed, approximately 20%.
Bachelor’s degree required.

Nice To Haves

Advanced degree or relevant professional designation.

Responsibilities

Set the vision, priorities and growth strategy for the Global Consulting team, translating H&B and global business objectives into team goals, accountabilities and operating rhythms.
Own multi-year pipeline, revenue, profitability and market penetration targets; lead and close complex new-logo and expansion opportunities, coach consultants in sales, and use WTW relationships to accelerate growth.
Act as executive sponsor and lead consultant for complex, multi-country engagements, guiding local benefits and brokerage teams in delivering locally relevant client strategies.
Ensure client delivery meets agreed objectives, budgets, timelines and quality standards while balancing customization with efficiency and speed to market.
Drive client satisfaction and retention across the team’s book of business and act as the escalation point for key client issues.
Build, develop and retain a high-performing team; manage staffing and talent assignments, performance management, career development, succession planning and future-talent development.
Represent WTW at conferences, through thought leadership, client roundtables and other industry forums to build the practice’s market reputation.
Advance scalable global solutions, tools, intellectual capital and strategic partnerships to improve client value, differentiation, delivery efficiency and growth, including thoughtful use of AI and automation.
Collaborate with H&B market and region leaders, sales leaders, Client Service Teams, Communities of Expertise, IGS geography and solution leaders, and the Global Delivery Center to coordinate resources and go-to-market efforts.
Lead the team through transformative change, align the practice with evolving organizational priorities, and model WTW’s leadership principles and values.

Benefits

Annual short-term incentive bonus eligibility.
Medical coverage, including prescription drug coverage and fertility benefits.
Dental and vision coverage.
Health Savings Account and Health Care and Dependent Care Flexible Spending Accounts.
Commuter Accounts.
Company-paid and supplemental life insurance, AD&D, short- and long-term disability, group accident and critical illness coverage.
Group legal coverage and identity theft protection.
Mental health and emotional wellbeing resources, including an Employee Assistance Program, and a wellbeing program.
Adoption assistance and surrogacy assistance.
Auto and home insurance, pet insurance and other work/life resources.
Paid holidays and annual paid time off, including paid state/local leave where required.
Other leaves, including bereavement, FMLA, ADA, jury duty, military, parental and adoption leave.
Contributory Pension Plan and 401(k) Savings Plan.
Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.