Global Benefits Practice Leader

WTW • Tampa, FL

21h • $250,000 - $300,000

About The Position

As the North America Mid-Market Global Benefits Practice Leader, you will lead WTW’s Global Benefits and Rewards Consultants, driving growth and retention among mid-market clients through solutions for emerging multinational organizations. The practice is part of H&B’s Strategy and Specialties organization and works closely with H&B client teams across North America to deliver complementary, holistic, globally integrated solutions, including Global Benefits Management (GBM). The team draws on WTW’s global infrastructure, wholly owned network, solutions and resources to help multinational organizations develop and execute sustainable global benefits strategies.

The role combines North America practice leadership, global consulting, commercial growth and oversight of client delivery. You will own practice revenue growth, profitability, pipeline, retention and market penetration; lead and contribute to initiatives that strengthen delivery; represent the practice on global market developments and WTW’s evolving value propositions; and work with H&B Producers and Market Leaders to qualify and pursue opportunities. You will align practice priorities with broader H&B strategy and reporting requirements, oversee staffing and colleague development, engage with the market, and advance scalable, repeatable solutions for mid-market clients.

Requirements

• 15+ years of experience working on global and regional employee benefits programs and related consulting services for multinational organizations in a consulting or brokerage environment.
• Demonstrated people leadership experience, including leading, developing and managing consultant teams across multiple levels and geographies.
• Proven record of selling complex engagements, meeting or exceeding revenue and market penetration goals, and growing and retaining large client relationships.
• Ability to build credibility with business leaders, sales professionals and global stakeholders and navigate a complex, matrixed professional-services organization.
• Executive presence and polished written and oral communication skills, with ability to influence senior leaders, engage clients and represent the practice at North America and global levels.
• Ability to collaborate across organizational boundaries, connect capabilities of related practices and translate broad business priorities into practical action.
• Strong analytical and commercial judgment, including ability to synthesize data, develop insights and communicate an executive narrative.
• Flexibility, ability to diagnose and resolve issues, and comfort working with ambiguity.
• Strong command of data, analytics, digital tools and executive-level storytelling, including advanced proficiency with Excel and PowerPoint.
• Availability to travel as needed, approximately 20%.
• Bachelor’s degree required.

Nice To Haves

• Advanced degree or relevant professional designation preferred.

Responsibilities

• Set the vision, priorities and growth strategy for the Global Consulting team, translating H&B and global business objectives into team goals, accountabilities and operating rhythms.
• Own the practice’s multi-year pipeline, revenue, profitability and market penetration targets.
• Personally lead and close complex new-logo and expansion opportunities, coach consultants in sales, and use WTW relationships to accelerate growth.
• Serve as executive sponsor and lead consultant on complex, multi-country engagements, guiding local benefits and brokerage teams in implementing client strategies in locally relevant ways.
• Ensure client delivery meets agreed objectives, budgets, timelines and quality standards while balancing customization with efficiency and speed to market.
• Drive client satisfaction and retention across the team’s book of business and act as escalation point for key client issues.
• Build, develop and retain a high-performing team; manage staffing and talent assignment; lead performance management, career development and succession planning; and develop future talent.
• Represent WTW through conference appearances, thought leadership, client roundtables and other industry forums.
• Advance scalable global solutions, tools, intellectual capital and strategic partnerships to improve client value, market differentiation, delivery efficiency and business growth, including thoughtful use of AI and automation.
• Collaborate with H&B market and region leaders, sales leaders, Client Service Teams, Communities of Expertise, IGS geography and solution leaders, and the Global Delivery Center to coordinate resources and go-to-market efforts.
• Lead the team through transformative change, align the practice with organizational priorities, and model WTW’s leadership principles and values.

Benefits

• Annual short-term incentive bonus eligibility.
• Health and welfare benefits, including medical, dental, vision, mental health and emotional wellbeing resources, fertility benefits, Health Savings Account, commuter accounts, flexible spending accounts, life insurance and supplemental coverage, legal and identity theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources.
• Paid holidays and annual paid time off, including paid state/local leave where required.
• Short-term and long-term disability coverage and other leaves, including bereavement, FMLA, ADA, jury duty, military, parental and adoption leave.
• Contributory pension plan and 401(k) savings plan.
• Level 38 and more senior roles may also be eligible for non-qualified deferred compensation and deferred savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior